Customer Care LATAM Agent

hace 2 semanas

Zapopan, Jalisco, México Carestream Health A tiempo completo

Date: Nov 5, 2025

Location: Zapopan, JAL, MX

Company: Carestream Health

Carestream is an Equal Opportunity Employer

Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Applying for a job with Carestream

All Carestream employees must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process,

Requisition ID: 4561

Position Summary:

The Customer Care Dispatch (CCD) Agent plays a fundamental role in providing basic services to Carestream customers through phone, email, or the company's systems. The position involves written and/or verbal communication among employees, partners, agents, or customers using the assigned application according to the country. Escalations are also created for customers with questions about overdue accounts.

Position Responsibilities:

Customer Care via Phone and Email:

  • Provide support to external and internal customers by reporting issues related to their radiographic equipment, answering account inquiries through email, phone, or other electronic means.

  • Understand and interpret customer needs, identifying problems, and determining the best course of action to resolve issues within department guidelines.

  • Input customer, account, or equipment data into our system (C4C).

  • Create, document, assign, and follow up on service reports for internal and external customers.

  • Provide real-time internal customer support via Teams.

  • Strive continuously to improve the delivery of our services/products to provide satisfaction to both internal and external customers.

Back Office:

  • Efficiently manage multiple activities or tasks.

  • Respond to inquiries about the status of service calls, accounts, or equipment.

  • Thoroughly follow up on cases opened by R0 agents until closure is achieved.

  • Process charcoal filter orders for printers for Peru and Mexico clients under coverage.

Customer Equipment and Service Account Management:

  • Assist and support Carestream engineers in creating escalations with R 2 specialists for radiographic equipment.

  • Explain in detail the "Dispatch" process for customer equipment or service account claims.

Required Skills & Education:

Spanish 100% (Spoken and written) / English 90% (Spoken and written) / French 80% (Spoken and written).

Preparatory or Bachelor's degree completed/Intern

Strong communication skills, both verbal and written, in Spanish, English or French (depending on the region being covered)

Ability to handle multiple tasks and prioritize effectively.

Attention to detail and accuracy in documentation and data management.

Desired Skills:

1 year of experience in customer service.

Service-oriented attitude

Proactive problem-solving skills and customer service orientation

Carestream is an Equal Opportunity Employer

Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Applying for a job with Carestream

All applicants must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process,

Requisition ID: 4561

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