Customer Care Dispatch Latam Agent

hace 3 semanas

Zapopan, México Carestream Health A tiempo completo

**Date**:May 8, 2025**Location**: Zapopan, JAL, MX**Company**:Carestream Health**Carestream is an Equal Opportunity Employer**Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.**Requisition ID**:4336****Position Summary**:**Position Responsibilities**:**Responsibilities**:- Understand and interpret customer needs, identifying problems, and determining the best course of action to resolve issues within department guidelines.- Input customer, account, or equipment data into our system (C4C).- Create, document, assign, and follow up on service reports for internal and external customers.- Provide real-time internal customer support via Teams.- Strive continuously to improve the delivery of our services/products to provide satisfaction to both internal and external customers.Back Office:- Efficiently manage multiple activities or tasks.- Respond to inquiries about the status of service calls, accounts, or equipment.- Thoroughly follow up on cases opened by R0 agents until closure is achieved.- Process charcoal filter orders for printers for Peru and Mexico clients under coverage.Customer Equipment and Service Account Management:- Assist and support Carestream engineers in creating escalations with R 2 specialists for radiographic equipment.- Explain in detail the "Dispatch" process for customer equipment or service account claims.**Required Skills & Education**:- **Prep school or bachelor's degree completed/intern.**:- **Spanish 100% (written and spoken / English 90% (written and spoken).**:- **Ability to handle multiple tasks and prioritize effectively.**:- **Attention to detail and accuracy in documentation and data management.**:- **Proactive problem-solving skills and customer service orientation.****Desired Skills**:- **Other languages (Portuguese or French at any level)**:- **1 year of experience in customer service. Service-oriented attitude**:- **Proficiency in relevant software and tools for service report management and data processing (Outlook, C4C, SAP, Office)**:- **Flexibility to swop schedules if needed to cover a team member.****Carestream is an Equal Opportunity Employer**Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.**Requisition ID**:4336

  • Dispatch

    hace 2 semanas

    Zapopan, Jalisco, México Rapido Solutions Group A tiempo completo

    At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent.From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to...

  • Customer Care Multilanguage

    hace 2 semanas

    Zapopan, México Mphasis Limited A tiempo completo

    **Job Summary -** Customer care Multi language are the front-line support within organizations that sell products and services to consumers and businesses but with a highly sensitive to communicate. Also, we are looking for someone who be able to communicate in English and Portuguese. This position is the key to ensure the best level of communication...

  • Customer Service Agent

    hace 4 semanas

    Zapopan, México Sunwise Energy A tiempo completo

    With years of experience, Sunwise Energy is a company offering turnkey renewable energy solutions to its clients.Sunwise Energy integrates all the aspects of solar sales and installations in-house to offer and guarantee the best quality of service and maintenance to its customers.Survey, Design, Permitting & Engineering, Financing, Installation.In your quest...

  • Bilingual Customer Service Agent

    hace 4 semanas

    Zapopan, México Two Bits A tiempo completo

    **Bilingual Customer Service Agent**Hi!We are looking for you to grow with the new call center in the city, as a Bilingual Customer Service Agent.**Requirements**:- Advanced English level (at least a 80%).- Basic computer knowledge.- No experience required.- Highschool diploma.Join our team to ensure good service to our customers.All you need is a great...

  • Ejecutivo de Servicio Al Cliente

    hace 3 semanas

    Zapopan, México Grupo ABSA A tiempo completo

    **EJECUTIVO DE SERVICIO AL CLIENTE (CUSTOMER CARE)****OBJETIVO DEL PUESTO**:Atender las solicitudes de servicio de los clientes eficazmente, de acuerdo a los estándares establecidos, mediante un trato amable y cordial, en el menor tiempo posible.**Perfil**:Lic. en áreas administrativas, mercadotecnia, Ing industrial, o carrera afín.Mínimo 1 año de...

  • Customer Care Representative

    hace 7 días

    Zapopan, México BairesDev A tiempo completo

    At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.Customer Care Representative at...

  • Customer Care Senior

    hace 2 semanas

    Zapopan, México Mphasis Limited A tiempo completo

    **Job Summary -**- This position will provide system & process support for printing department, following and analysis of specific data. For this position strong analysis skills are essential. Main task: to process customer´s purchase order process and follow up. Supports day-to-day support activities and transactions (training, quotes, credits, returns &...

  • Customer Service Agent

    hace 2 semanas

    Zapopan, México Anser A tiempo completo

    **Vacante para la empresa Anser en Puerta De Hierro -Zapopan, Jalisco**:I**mportante Agencia**Busca tu Talento!**Customer Service Agent****Requisitos**:Licenciatura trunca o concluida.Experiência mínima de 1 año en soporte y atención a clientes extranjeros.Inglés avanzado.Fácil acceso a la zona de empleo. Puerta de Hierro, Zapopan Jal**Principales...

  • Ejecutivo Customer Care

    hace 3 semanas

    Zapopan, México GRUPO ABSA A tiempo completo

    **EJECUTIVO DE SERVICIO AL CLIENTE (CUSTOMER CARE)****OBJETIVO DEL PUESTO**:Atender las solicitudes de servicio de los clientes eficazmente, de acuerdo a los estándares establecidos, mediante un trato amable y cordial, en el menor tiempo posible.**Perfil**:Lic. en áreas administrativas, mercadotecnia, Ing industrial, o carrera afín.Mínimo 1 año de...

  • Bilingual - Customer Care Representative

    hace 4 semanas

    Zapopan, México Sunwise Energy A tiempo completo

    **Sunwise Energy** is a premiere Solar Installation and Smart Home service provider offering turnkey renewable energy solutions to its clients. We integrate all the aspects of solar sales and installations in-house to provide and guarantee our customers the best quality of service and maintenance.A career at **Sunwise **opens countless opportunities for...