Client Success Partner

hace 4 días

Ciudad de México, Ciudad de México SpotOn A tiempo completo
About SpotOn
 
We're not just building restaurant tech—we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
  • Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
  • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
  • Awarded Great Places to Work and Built In's Best Workplaces for multiple years running
We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you're looking to make an impact with heart and hustle, SpotOn is the place for you. Position Objective

The Client Success Partner manages a large portfolio of Core Accounts (Segment C) and drives client retention and product adoption through scalable, low-touch engagement strategies. This role is ideal for highly motivated, detail-oriented individuals looking to build foundational client success skills in a fast-paced, high-volume environment.

In this role, you will gain hands-on experience managing accounts through standardized programs, adoption campaigns, and automation tools while supporting client satisfaction and retention. Success requires curiosity, strong attention to detail, and a commitment to helping clients realize value—building a strong foundation for a career in Client Success.

Key Responsibilities
Client Retention

  • Manage a portfolio of Core Accounts (Segment C) using standardized engagement campaigns.

  • Monitor account health and respond promptly to client inquiries or support needs.

  • Execute adoption campaigns and proactive check-ins to maintain client satisfaction.

Revenue Expansion

  • Identify upsell and cross-sell opportunities through standardized programs.

  • Promote additional SpotOn solutions to increase product adoption across accounts.

Client-Focused Collaboration

  • Partner with internal teams (Product, Implementation, Support) to deliver a consistent client experience.

  • Escalate complex or high-risk issues to Senior Client Success Partners as needed.

Portfolio Management & Reporting

  • Maintain accurate and up-to-date account records in CRM systems.

  • Track adoption, engagement, and retention metrics using dashboards and reporting tools.

Skills & Knowledge

  • Proven ability to manage high-volume client portfolios effectively.

  • Strong communication and customer service skills.

  • Familiarity with CRM and analytics tools (Salesforce, HUB, Tableau, Metabase).

  • Understanding of adoption campaigns and low-touch engagement models.

  • Ability to follow standardized processes and operational procedures.

Required Experience

  • Minimum of 1 year of professional experience in Customer Success, Account Management, Support, or a related role.

  • Experience in SaaS or fintech environments preferred.

Education

  • Bachelor's degree in Business Administration, Communications, Marketing, or a related field required.

  • An equivalent combination of education and relevant experience may be considered.

Languages & Proficiency

  • Fluent in English and Spanish (written and verbal).

#Li-Onsite

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address ). If something seems suspicious, please contact us at  

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an E-Verify company.

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