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Customer Service Representative

hace 7 horas

Reynos Brazil, México Impresora Donneco Internacional A tiempo completo


The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor degree in discipline related to functional work or role with 3-5 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
  • Bilingual required (English & Spanish)
  • Able to demonstrates ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job.
  • Must be able to recognize anomalies and critical situations and respond appropriately.
  • Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate complexity.
  • Able to apply strong functional computer knowledge in utilizing Microsoft Office or other technical tools in completing assignments.
  • Ability to quickly learn specialized software to complete work assignments.
  • Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments.
  • Proficient in Excel (mid/advance skills)
  • Mid Database Knowledge (queries and data mining)
  • Data Analysis Experience
  • Requires very good communication skills (English & Spanish) with ability to state messages in a clear manner by using language that is easy for others to understand.
  • Must be able to proactively listen to others to understand issues and situations.
  • Must be able to clearly articulate business needs to both internal and external customers.
  • Must be able to work on site with possible work hours to be performed remotely, following HR & labor laws with the written approval of the business unit manager.


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