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Customer Service
hace 2 semanas
Overview
Join our dynamic team as a Customer Service/Sales Representative, where you will be the vital link between our company and valued clients. This energetic role offers an exciting opportunity to engage with customers, provide exceptional service, and drive sales through effective communication and problem-solving skills. You will play a key part in ensuring smooth operations within our transportation management and logistics environment, utilizing your technical expertise to support supply chain efficiency and customer satisfaction. If you thrive in a fast-paced setting and are passionate about delivering top-tier service, this position is perfect for you
Overview
We are seeking a reliable, motivated Dispatch & Sales Coordinator to join our team. This hybrid role combines dispatching, customer service, and sales responsibilities. The ideal candidate is organized, quick-thinking, confident on the phone, and comfortable speaking with property managers, drivers, and customers.
This position plays a key role in ensuring smooth daily operations while also helping grow new business.
Key ResponsibilitiesDispatching Duties
- Answer incoming calls and gather accurate job details.
- Dispatch drivers using radios, software, or phone communication.
- Coordinate ETAs, job statuses, and route efficiency.
- Communicate with customers and drivers throughout each job.
- Handle emergency tows, private property calls, and impounds.
- Maintain logs, call entries, and paperwork.
Sales & Customer Service Duties
- Convert incoming calls into paid services (tows, roadside, impounds).
- Provide quotes and confidently explain services and pricing.
- Build relationships with property managers and commercial accounts.
- Upsell services when appropriate (lockouts, long-distance tows, etc.).
- Assist with setting up new private property impound (PPI) accounts.
- Follow up on leads, answer client questions, and help maintain accounts.
Administrative & Support Duties
- Assist with paperwork and digital documentation.
- Coordinate sign installs or new account setups (if applicable).
- Help with payment processing and customer invoicing.
- Support the operations team with any other assigned tasks.
Qualifications
- Dispatch, call center, sales, or customer service experience preferred.
- Towing/transportation experience is a bonus but not required.
- Strong phone communication and multitasking skills.
- Ability to stay calm under pressure and manage fast-paced environments.
- Computer-literate (dispatch software experience is a plus).
- Bilingual (English/Spanish) is highly preferred.
Compensation
- Competitive hourly pay
- Commission based on total revenue generated (sales component)
- Bonuses for new accounts or sales performance
- Overtime available (depending on schedule)
(If you want, I can customize this section with exact numbers.)
Schedule
- Full-time position
- Day, night, and weekend shifts may be available
- Flexibility is a plus
Why Join Our Team
- Fast-growing company
- Opportunity to earn strong commission income
- Career growth in dispatch, sales, or management
- Supportive team environment
- Work that is fast-paced and never boring
Must be able to speak english
Job Types: Full-time, Commission
Pay: $18, $30,000.00 per month
Language:
- english (Required)
Work Location: Remote
