Bilingual Customer Service Representative

hace 1 día


Guadalajara, Jalisco, México Intugo A tiempo completo

ADVANCED ENGLISH SKILLS REQUIRED

HIGHSCHOOL DIPLOMA OR EQUIVALENT REQUIRED

THIS POSITION PROVIDES HIGH-QUALITY TELEPHONIC SUPPORT TO POTENTIAL NEW LAW FIRM/ATTORNEY CUSTOMERS THROUGH A LEGAL INTAKE PROCESS.

RESPONSIBILITIES:

- RECEIVE INTAKES FOR LEGAL SITUATIONS FROM POTENTIAL NEW CLIENTS VIA ELECTRONIC OR TELEPHONIC SOURCES.

- MAKE MULTIPLE FOLLOW-UP CALLS TO POTENTIAL NEW CLIENTS WITH THE GOAL OF MAKING SUCCESSFUL CONTACT.

- DISCUSS THEIR LEGAL SITUATION AND PROMPT THE INTAKE CONTACT TO ANSWER A SERIES OF QUESTIONS TO DETERMINE QUALIFICATION FOR THE LEGAL INTAKE.

- SEND LEGAL DOCUMENTS FOR SIGNATURE TO CONTACTS AND FOLLOW-UP FOR SIGNING.

QUALIFICATIONS:

- PREVIOUS EXPERIENCE IN A DIRECT CUSTOMER CONTACT POSITION IS PREFERRED.

- CUSTOMER SERVICE ORIENTATION.

- EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS.

- BASIC PC KNOWLEDGE, WORKING KNOWLEDGE OF WINDOWS OPERATING SYSTEMS, INTERNET AND MAINSTREAM WEB BROWSERS.

SCHEDULE

MONDAY - FRIDAY

8:00 AM - 5:00 PM

SALARY AND BENEFITS MONTHLY BASE SALARY $16000 PESOS (WEEKLY NET $3,450 APPROX)

+MONTHLY BONUS $1500

$500 FOOD STAMPS

4% SAVINGS STAMPS

15 DAYS CHRISTMAS BONUS

*ALL MEXICAN LAW BENEFITS APPLY*

THIS IS A FULLY ON SITE POSITION IN GUADALAJARA, JALISCO

Job Type: Full-time

Pay: $16, $20,000.00 per month

Education:

  • High school or equivalent (Required)

Language:

  • Advanced english (Required)

Work Location: In person



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