Patient Services Representative

Pay: MX$15, MX$18,000.00 per month

Job description:

Patient Services Representative

Salary: MX$15,000

Schedule: Monday – Friday, 8 AM – 5 PM PDT

About the Role

We are seeking a Patient Services Representative to join our remote medical practice team. This role is primarily focused on patient care and phone-based support, ensuring every patient has a seamless experience from their first call to ongoing follow-up care.

In addition to patient support, you will assist with marketing initiatives and provide occasional administrative support directly to doctors. This is a dynamic position for someone passionate about healthcare, organization, and patient engagement.

Key ResponsibilitiesPatient Communication & Support

• Serve as the first point of contact for all inbound calls and patient inquiries.
• Guide patients through scheduling, insurance questions, and treatment information.
• Confidently pitch or recommend relevant services to support patient needs.
• Convert phone inquiries and opt-in leads into booked consultations using DoctorBoss and Go High Level CRM systems.
• Follow up with past patients and leads to encourage continued care and future appointments.
• Maintain accurate patient records and scheduling within DrChrono EHR.

Patient Onboarding & Care Coordination

• Ensure all required forms, records, and preparations are completed before consultations.
• Coordinate labs, imaging, and follow-up appointments for patients.
• Track and collect Patient Reported Outcome Measures (PROMs) to support ongoing care.
• Maintain EHR as the central calendar for appointments and provider availability.

Marketing & Growth Support (Approx. 10 hrs/week)

Social Media Management (8 hrs/week)

• Create and schedule daily posts across YouTube Shorts, Instagram Reels, and Facebook.
• Use Buffer to manage scheduling and optimize content for engagement and SEO.
• Repurpose video content into engaging educational materials for patients and the community.
• Assist with simple communication or replies as needed.

Newsletter Management (2 hrs/week)

• Design and send biweekly newsletters through Beehiiv.
• Highlight educational content, featured services, and relevant products or promotions.

Practice Engagement & Community Building

• Use Go High Level CRM to tag, track, and nurture patients and leads.
• Support patient engagement efforts, including post-procedure follow-ups and testimonials.
• Coordinate outreach campaigns to encourage referrals and continued care.
• Assist with event-related communications and follow-up routines for community engagement.

Administrative Support for Doctors (Occasional)

• Provide direct assistance to doctors for urgent scheduling or administrative tasks.
• Support special projects or initiatives as needed to ensure smooth practice operations.

Qualifications

• Healthcare background strongly preferred, such as nursing, physical therapy, or similar experience.
• Minimum of 2 years working in a healthcare or medical administration setting.
• English proficiency: C1 level required, with excellent verbal and written communication skills.
• Experience in customer service or sales, with the ability to confidently explain and pitch services.
• Overcome objections professionally and communicate the value of services in a clear, compassionate way.
• Highly detail‑oriented and dependable when working with medical and patient data.
• Comfortable learning and using software such as DrChrono, DoctorBoss, Go High Level, Buffer, and Beehiiv.
• Must complete HIPAA certification upon hire and maintain annually.
• Reliable high-speed internet with a backup connection.

Work Location

This is a remote, full-time position with consistent weekday hours.

Job Type: Full-time

Pay: $15,000.00 per month

Work Location: Remote