Patient Services Representative

Patient Services Representative (Medical Background Required)

Pay: MX$18,000 – MX$20,000 MXN per month

Job Type: Full-time

Schedule: Monday – Friday, 8:00 AM – 4:00 PM (MST-aligned)

Work Location: Remote

Language Requirement: Strong English (C1 or higher) – Required

This role is strictly for professionals within the medical community.

If you are not a nurse, doctor, or do not have formal medical/clinical experience, please do not apply. Applications without a medical background will not be considered.

About the Role

We are seeking a Patient Services Representative to join our remote medical practice team. This role is heavily focused on patient care, clinical coordination, and phone-based support, ensuring an exceptional patient experience from the first call through ongoing follow-up care.

In addition to patient-facing responsibilities, this position supports light marketing initiatives and provides occasional administrative assistance directly to physicians. This is an ideal role for a nurse, doctor, or medically trained professional who enjoys patient interaction, organization, and healthcare operations.

Key ResponsibilitiesPatient Communication & Support

• Serve as the first point of contact for all inbound patient calls and inquiries
• Guide patients through scheduling, insurance questions, and treatment information
• Confidently recommend and explain relevant medical services based on patient needs
• Convert phone inquiries and opt-in leads into booked consultations using DoctorBoss and Go High Level CRM
• Follow up with past patients and leads to support continuity of care
• Maintain accurate patient records and schedules in DrChrono EHR

Patient Onboarding & Care Coordination

• Ensure all required intake forms, records, and preparations are completed prior to consultations
• Coordinate labs, imaging, referrals, and follow-up appointments
• Track and collect Patient-Reported Outcome Measures (PROMs)
• Maintain the EHR as the central calendar for provider availability and appointments

Marketing & Growth Support (Approx. 10 hrs/week)

Social Media Management (Approx. 8 hrs/week)

• Schedule daily content for YouTube Shorts, Instagram Reels, and Facebook
• Use Buffer to manage posting schedules and optimize content for engagement and SEO
• Repurpose educational video content for patients and the community
• Assist with basic engagement or replies when required

Newsletter Management (Approx. 2 hrs/week)

• Design and send biweekly newsletters via Beehiiv
• Highlight educational content, services, and promotions

Practice Engagement & Community Building

• Use Go High Level CRM to tag, track, and nurture patients and leads
• Support patient engagement efforts, including post-procedure follow-ups and testimonials
• Assist with referral campaigns and community outreach initiatives
• Coordinate communications for events or special campaigns

Administrative Support for Doctors (Occasional)

• Assist physicians with urgent scheduling or administrative needs
• Support special projects to ensure smooth clinical operations

Qualifications (Required)

• Must be a nurse, doctor, or have formal medical/clinical training
• Minimum 2 years of experience in healthcare, clinical support, or medical administration
• English proficiency at C1 level or higher (excellent verbal and written communication)
• Strong patient-facing communication skills with a compassionate, professional tone
• Experience in customer service or consultative sales within healthcare preferred
• Ability to explain medical services clearly and handle objections professionally
• Highly detail-oriented and compliant with patient privacy standards
• Comfortable learning and using tools such as DrChrono, DoctorBoss, Go High Level, Buffer, and Beehiiv
• Willing to complete and maintain HIPAA certification
• Reliable high-speed internet with backup connectivity

Job Type: Full-time

Pay: $18, $20,000.00 per month

Work Location: Remote