Ingest - Support Specialist (MX)

hace 1 semana

Ciudad de México, Ciudad de México Simply TV A tiempo completo

About Simply.TV

At Simply.TV, we're redefining how the world experiences TV metadata. As a leading provider of advanced, AI-driven metadata solutions, we empower broadcasters, streaming platforms, and telecom operators to deliver smarter, more engaging content discovery experiences. From next-gen EPG (Electronic Program Guide) data to rich content enrichment, we enable our partners to stay ahead in a rapidly evolving media landscape.

Headquartered in Copenhagen, but supported by 400+ employees worldwide, our data fuels user interfaces used by millions of viewers every day — and we're just getting started. Whether you're passionate about media technology, data engineering, or product innovation, Simply.TV is the place to shape the future of TV — and have fun doing it.

Join us, and let's make content discovery simple, powerful, and inspiring

The Role

We're looking for a detail-oriented and technically skilled Ingest/Support Specialist to join our metadata operations team. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and can combine technical troubleshooting with clear, professional client communication.

As an Ingest/Support Specialist, you will play a key role in ensuring the smooth delivery of metadata to our clients. You'll monitor ingest pipelines, resolve technical issues, and provide insights into recurring trends that help improve our workflows and client satisfaction.

Key Responsibilities

  • Monitor data deliveries across ingest pipelines to ensure accuracy, timeliness, and completeness.
  • Investigate and perform root cause analysis of technical issues, escalating when needed.
  • Respond to client issues professionally and clearly, providing timely updates and resolutions.
  • Track and analyze issue trends to identify recurring problems and suggest preventative solutions.
  • Collaborate with the Support Lead and wider technical teams to enhance processes and workflows.
  • Document findings and resolutions to support knowledge sharing and audit readiness.
Requirements

Essential:

  • Strong technical aptitude with experience in data workflows, metadata systems, or digital content pipelines.
  • Proficiency in data analytics tools (Excel, Google Sheets, or similar) for issue tracking and trend analysis.
  • Excellent communication skills in English (written and verbal); Spanish or Portuguese is a plus.
  • Experience in customer support or client-facing roles, ideally within media, technology, or data services.
  • Ability to work independently, manage priorities, and deliver results on a part-time schedule.
  • Familiarity with root cause analysis methodologies and structured troubleshooting approaches.

Preferred:

  • Background in media, VOD, or metadata industries.
  • Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow).
  • Knowledge of ETL processes, APIs, or data integration workflows.
  • Strong organizational skills with a focus on process improvement and documentation.

Please note - we can only accept CVs in English

Work SchedulePart-time role, approximately 3–4 days per week. Preferred days: Friday to Sunday or Monday.

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