CNC Systems Support Engineer

Job Description
CNC Systems Support Engineer or Integrated Support Engineer (CNC & IT)

Location: Reynosa / Mexicali

Shift: Day shift (with future expansion to dual shifts)

Reports to: Maintenance Department (with indirect/dotted lines to IT for collaboration)

Key Responsibilities

• Act as first-line support for CNC machinery issues, diagnosing and resolving faults.
• Coordinate preventive maintenance and calibrations to ensure optimal performance.
• Lead and support continuous improvement projects focused on uptime and efficiency.
• Collaborate with IT to perform system integration, backup/restore, data logging, and remote diagnostics.
• Coordinate with vendors for technical support, upgrades, escalations and resource optimization.
• Work with operations to make internal setting adjustments and to resolve technical issues or escalate to higher Tier.
• Document interventions, upgrades, and performance metrics.
• Facilitate knowledge transfer and coordination between shifts.

Qualifications

• Associate or Bachelor's degree in Mechatronics, Industrial Engineering, or related field including IT.
• 3+ years of experience in CNC machinery support or maintenance engineering.
• Understanding of CNC Machining Processes: Knowledge of Computer Numerical Control (CNC) Machining Processes.
• Familiarity with Amada, Ehrt, Cincinnati, and Finn Power equipment preferred.
• Willingness to learn vendor-specific diagnostic tools and software platforms.
• Strong troubleshooting skills across mechanical, electrical, and IT domains.
• Excellent communication and collaboration skills across departments and shifts
• Interpret Blueprints and Technical Drawings: Understand and interpret complex blueprints and technical drawings.
• Maintain CMM Equipment: Regularly inspect, calibrate, and troubleshoot CMM equipment to ensure accurate measurements.
• Conduct Quality Inspections and Tests: Perform inspections and tests on products to verify compliance with quality standards.
• Experience with servo motor/control tuning of CNC drives (i.e. PI/PID controllers, low pass & notch filters etc.) and Multi-axis CNC setup &

calibration

• Developed procedural documentation

Preferred Skills & Certifications

• Experience with PLCs, CNC programming, and industrial networking.
• Familiarity with CAD Software: Knowledge of Computer-Aided Design (CAD) software is advantageous.
• Attention to Detail and Problem-Solving Skills: Strong attention to detail and the ability to solve complex problems.
• Experience with Quality Control Procedures and Methodologies: Familiarity with quality control processes and best practices.
• Certifications such as CMRT, CompTIA A+, CompTIA N+, or vendor-specific credentials (e.g., FANUC, Siemens).
• Familiarity with CMMS systems and digital maintenance platforms.
• Knowledge of computer networks and troubleshooting techniques.
• Preferred, associate technical discipline (Computer Engineering, Computer Science, Information Technology or related field ofstudy), or

two (2) years of hands-on experience in a client (PC) technologies and support services role.

Physical Job Requirements

• Regularly required to stand and reach the duration of shift, 4-6 hours.
• Occasionally required to walk, sit, stoop, kneel, crouch, or bend.
• Frequently required to perform repetitive or short-cycles work.
• Regularly lift, push, or pull up to 10 pounds and occasionally up to 50 pounds.
• Understands and observes all necessary safety procedures: safety glasses, shoes, ear protection, machine interlocks, lifting guidelines, etc.

as designated in specific work area assigned.

• Mental Demand: Moderate to high degree of concentration due to volume, complexity, and/or "pressure" of work.

About The Team
Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.