CNC Systems Support Engineer

CNC Systems Support Engineer or Integrated Support Engineer (CNC & IT)
Location: Reynosa / Mexicali 
Shift: Day shift (with future expansion to dual shifts)
Reports to: Maintenance Department (with indirect/dotted lines to IT for collaboration)
.
Key Responsibilities

• Act as first-line support for CNC machinery issues, diagnosing and resolving faults.

• Coordinate preventive maintenance and calibrations to ensure optimal performance.

• Lead and support continuous improvement projects focused on uptime and efficiency.

• Collaborate with IT to perform system integration, backup/restore, data logging, and remote diagnostics.

• Coordinate with vendors for technical support, upgrades, escalations and resource optimization.

• Work with operations to make internal setting adjustments and to resolve technical issues or escalate to higher Tier.

• Document interventions, upgrades, and performance metrics.

• Facilitate knowledge transfer and coordination between shifts.
Qualifications

• Associate or Bachelor's degree in Mechatronics, Industrial Engineering, or related field including IT.

• 3+ years of experience in CNC machinery support or maintenance engineering.

• Understanding of CNC Machining Processes: Knowledge of Computer Numerical Control (CNC) Machining Processes.

• Familiarity with Amada, Ehrt, Cincinnati, and Finn Power equipment preferred.

• Willingness to learn vendor-specific diagnostic tools and software platforms.

• Strong troubleshooting skills across mechanical, electrical, and IT domains.

• Excellent communication and collaboration skills across departments and shifts

• Interpret Blueprints and Technical Drawings: Understand and interpret complex blueprints and technical drawings.

• Maintain CMM Equipment: Regularly inspect, calibrate, and troubleshoot CMM equipment to ensure accurate measurements.

• Conduct Quality Inspections and Tests: Perform inspections and tests on products to verify compliance with quality standards.

• Experience with servo motor/control tuning of CNC drives (i.e. PI/PID controllers, low pass & notch filters etc.) and Multi-axis CNC setup & 
calibration

• Developed procedural documentation
Preferred Skills & Certifications

• Experience with PLCs, CNC programming, and industrial networking.

• Familiarity with CAD Software: Knowledge of Computer-Aided Design (CAD) software is advantageous.

• Attention to Detail and Problem-Solving Skills: Strong attention to detail and the ability to solve complex problems.

• Experience with Quality Control Procedures and Methodologies: Familiarity with quality control processes and best practices.

• Certifications such as CMRT, CompTIA A+, CompTIA N+, or vendor-specific credentials (e.g., FANUC, Siemens).

• Familiarity with CMMS systems and digital maintenance platforms.

• Knowledge of computer networks and troubleshooting techniques.

• Preferred, associate technical discipline (Computer Engineering, Computer Science, Information Technology or related field ofstudy), or 
two (2) years of hands-on experience in a client (PC) technologies and support services role.
Physical Job Requirements:

• Regularly required to stand and reach the duration of shift, 4-6 hours.

• Occasionally required to walk, sit, stoop, kneel, crouch, or bend.

• Frequently required to perform repetitive or short-cycles work.

• Regularly lift, push, or pull up to 10 pounds and occasionally up to 50 pounds.

• Understands and observes all necessary safety procedures: safety glasses, shoes, ear protection, machine interlocks, lifting guidelines, etc. 
as designated in specific work area assigned.

• Mental Demand: Moderate to high degree of concentration due to volume, complexity, and/or "pressure" of work.