Help Desk-Dispatch

hace 1 semana


Ciudad de México, Ciudad de México IT SOLUTIONES A tiempo completo

Nos encontramos en búsqueda de profesional que pueda gestionar el ciclo completo de tickets garantizando el cumplimiento de SLA, así como coordinar de manera efectiva al personal técnico en campo.

Funciones principales:

  • Seguimiento puntual de tickets y nivel de servicio (SLA).
  • Coordinación de ingenieros en ruta y asignación de incidencias.
  • Comunicación constante con personal técnico en campo.
  • Control, revisión y resguardo de evidencias y documentación dentro de la herramienta de tickets.

Requisitos:

  • Bachillerato concluido o Licenciatura en Sistemas Computacionales o afín.
  • Experiencia indispensable supervisando o coordinando ingenieros en campo.
  • Manejo de herramientas de gestión de tickets.

Ofrecemos:

  • Sueldo mensual bruto: $13,900
  • Prestaciones de Ley
  • Convenios institucionales
  • Horario: Lunes a viernes de 8:30 a 18:30 hrs

Sábados: guardias remotas de 8:30 a 14:00 hrs

  • Zona de trabajo: Metrobus Ciudad de los Deportes, Insurgentes Sur

Tipo de puesto: Tiempo completo

Sueldo: $13, $13,900.00 al mes

Beneficios:

  • Opción a contrato indefinido
  • Teléfono de la empresa
  • Vales de despensa
  • Vales de restaurante

Lugar de trabajo: Empleo presencial


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