Senior Performance Analyst

Company Overview

French Florist is a floral boutique reimagining what it means to give and receive flowers. Our handcrafted arrangements are intentionally designed by expert floral designers using only the highest-quality blooms sourced from the best farms around the world. Whether for celebration, connection, or simply delight, our flowers do more than decorate—they elevate and transform moments.

With three thriving corporate boutiques in Los Angeles and a rapidly expanding franchise network nationwide, French Florist is on a mission to create a more loving and compassionate world through flowers. As purveyors of beauty and connection, we don't just deliver arrangements—we deliver emotion, meaning, and magic.

Role Summary

The Senior Performance Analyst is a strategic–operational hybrid role responsible for building and owning French Florist's full performance management system across both corporate and franchise locations. This role designs the scorecards, reporting routines, analytical processes, and decision-support tools that enable leadership to understand performance, uncover the "why," and take action.

This individual will architect a comprehensive performance ecosystem spanning corporate boutiques, franchise locations, and system-wide financial and operational metrics. They will create plan vs. actual tracking, variance analysis workflows, benchmarking, and predictive insights that guide daily operations and long-term planning.

Reporting into Finance with deep partnership across Operations, this person serves as the connective tissue between financial clarity and operational execution. They will begin as an individual contributor with the expertise, maturity, and leadership capability to build scalable processes from the ground up.

Key Responsibilities

Performance Management System Design

● Build the full performance management framework for French Florist Holdings and Floral Franchising, integrating financial, operational, and boutique-level metrics.

● Create system-wide scorecards covering corporate boutiques, franchise boutiques, company-level financials, and strategic plan progress.

● Develop plan vs. actual reporting for revenue, profit, COGS, personnel, marketing spend, and other operating categories.

● Define the reporting cadence, workflows, templates, and ownership structure for daily, weekly, monthly, and quarterly reviews.

● Establish variance analysis routines with clear root-cause identification and recommended actions.

● Build a scalable performance system that can support dozens—and eventually hundreds—of locations.

Financial & Operational Analysis

● Analyze boutique-level P&Ls, labor utilization, revenue drivers, COGS performance, and operating expenses to identify trends and improvement opportunities.

● Conduct system-wide trend analysis, benchmarking, and comparative insights across both corporate and franchise locations.

● Evaluate drivers of over/under-performance (pricing, product mix, labor, staffing levels, COGS control, seasonality, marketing investments, etc.).

● Support forecasting and scenario modeling across both French Florist companies, blending financial insight with operational context.

● Prepare performance narratives and insights for leadership meetings, monthly reviews, and quarterly business updates.

Reporting, Dashboards & Tools

● Develop all performance dashboards, including: corporate scorecards, franchise scorecards, boutique reporting, financial performance, labor productivity, COGS trends, and revenue pacing.

● Build plan vs. actual dashboards that clearly highlight variances, trends, and action drivers.

● Create benchmarking tools comparing performance across locations, cohorts, and franchise segments.

● Implement consistent definitions and documentation for all KPIs to ensure a single source of truth across the organization.

● Automate or streamline reporting processes where possible to reduce manual effort and improve accuracy.

Cross-Functional Partnership

● Partner with Operations leaders to translate insights into operational improvements and boutique-level actions.

● Work with Franchise Operations to equip franchisees with clear, actionable reporting that helps them understand revenue, profit, and key performance drivers.

● Collaborate with Supply Chain, Marketing, Technology, and Training teams to ensure that insights feed decision-making across all business units.

● Serve as a key partner to Finance during monthly close cycles, forecasting, and planning, connecting numbers to operational reality.

Planning, Forecasting & Budget Support

● Lead elements of the annual planning and rolling forecast processes for both companies, including revenue, labor, COGS, and expense planning.

● Build forecasting models that incorporate historical trends, seasonality, staffing patterns, and operational drivers.

● Align closely with Finance leadership to ensure planning assumptions are consistent, realistic, and well documented.

● Drive clarity on performance expectations by linking plans to ongoing scorecard metrics.

Qualifications

● 7–10+ years of experience in performance management, FP&A, business analytics, or operational analysis.

● Experience in retail, hospitality, CPG, QSR, or franchising

● Proven ability to design and maintain comprehensive performance reporting systems across multi-location or multi-entity businesses.

● Deep experience with plan vs. actual reporting, variance analysis, trend analytics, and benchmarking.

● Strong capabilities in P&L analysis, boutique/retail performance insights, and operational KPI visibility.

● Advanced modeling skills with expertise in forecasting, scenario planning, and sensitivity analysis.

● High proficiency with BI and visualization tools (Looker, Power BI, Tableau, or equivalent) and advanced Excel/Sheets skills.

● Demonstrated ability to translate complex data into meaningful narratives and actionable recommendations.

● Highly organized, process-driven, and able to design scalable routines and templates.

● Strong cross-functional communicator who can work effectively with Finance, Operations, and franchise partners.

● Comfortable operating in a high-growth, fast-paced environment with evolving systems.

Salary and Schedule

$31,200 a year, working US PST hours

Job Type: Full-time

Job Type: Full-time

Work Location: In person