Customer Service

hace 6 días

Ciudad de México, Ciudad de México Lestars Management Consultancy A tiempo completo
Job Summary:

We are seeking a dynamic and customer-oriented Customer Service Agent fluent in Spanish and English to join our team in Albania. The ideal candidate will play a key role in delivering exceptional support to our global clients. This is a fantastic opportunity for individuals looking to build an international career with full relocation support provided by the company.

Descripción del Puesto:

Estamos buscando un Agente de Atención al Cliente proactivo y orientado al cliente, con fluidez en español e inglés, para unirse a nuestro equipo en Albania. El candidato ideal brindará soporte de alta calidad a nuestros clientes internacionales. Esta es una excelente oportunidad para desarrollar una carrera internacional con apoyo completo para la reubicación proporcionado por la empresa.

Key Responsibilities:

  • Handle customer queries via live chat, email, and calls in Spanish and English.

  • Provide prompt, accurate, and professional responses to customer inquiries.

  • Guide customers through our platform, resolve issues, and ensure customer satisfaction.

  • Report bugs, issues, and feedback from customers to the technical team.

  • Maintain up-to-date knowledge of company products, promotions, and processes.

  • Work collaboratively with internal departments to ensure smooth service delivery.

  • Uphold company policies and ensure all communication reflects our brand tone and standards.

Requirements:

  • Fluency in Spanish and English (spoken and written) is mandatory.

  • Previous experience in customer service or support is preferred.

  • Strong communication and interpersonal skills.

  • Ability to work in shifts (including weekends and holidays, if required).

  • Willingness to relocate to Albania.

  • Basic computer skills and familiarity with CRM tools.

Compensation & Benefits:

  • Competitive salary based on experience and language proficiency.

  • Food, accommodation, travel tickets, and work permit will be fully provided by the company.

  • 30 days of paid leave annually.

  • Supportive and multicultural work environment.

  • Career development and training opportunities

    Beneficios y Compensación:

    • Salario competitivo según experiencia y nivel de idioma.

    • La empresa proporciona alimentación, alojamiento, boletos de viaje y permiso de trabajo.

    • 30 días de vacaciones pagadas al año.

    • Ambiente laboral multicultural y dinámico.

    • Oportunidades de crecimiento profesional y capacitación.

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