Senior Bilingual Operations Lead

Senior Bilingual Operations Lead (English / Spanish)

Company: Papaya Tutor

Location: Remote (LATAM preferred)

Work Style: Full-Time | Outcome-Driven | U.S. Central Time collaboration

Department: Operations

Compensation: $1,200 USD / month

About Papaya Tutor

Papaya Tutor is a fast-growing education technology company partnering with U.S. schools to close learning gaps for multilingual and underserved students.

We are builders. We move fast. We take ownership.

If you're the kind of person who bleeds Papaya orange—who sees problems and fixes them without being asked—you'll feel at home here.

This is not a role for someone who counts hours or asks "what's my schedule?"

This is a role for someone who focuses on finishing the work, supporting the team, and making systems better every day.

Position Overview

The Senior Bilingual Operations Lead owns the day-to-day operational backbone of Papaya Tutor. You will ensure that schedules, data, systems, and people are aligned so our tutoring programs run smoothly across dozens of schools.

You'll work in a fast-moving startup environment with high trust, high accountability, and limited hand-holding. You will help build structure where it doesn't exist yet.

This role connects and supports:

• School Partner Success
• Curriculum & Academic Teams
• Tutor Workforce
• Quality & Monitoring
• Operations & Leadership
• Technology & Systems Teams

What You'll Actually DoOperational Ownership

• Own tutoring schedules, student rosters, and session accuracy
• Support school onboarding and new program launches
• Ensure nothing "falls through the cracks" across teams
• Act as a go-to operational connector between people, systems, and tech

Data, Systems & Dashboards

• Maintain and improve multiple databases, dashboards, and trackers
• Work heavily in Google Workspace (Sheets, Docs, Forms, Calendar)
• Ensure data accuracy across attendance, performance, and KPIs
• Spot inconsistencies before they become problems

Leadership & Team Support

• Support and guide operations team members
• Assign tasks, review outputs, and hold work to a high standard
• Collaborate closely with Curriculum, Onboarding, Quality, and Tech teams

Process Building & Optimization

• Identify inefficiencies and fix them
• Create, improve, and document SOPs
• Help standardize workflows and train new team members

Problem Solving & Communication

• Troubleshoot scheduling, system, and data issues in real time
• Communicate clearly, calmly, and professionally—even under pressure
• Translate operational or technical issues into clear next steps

Our Ideal Candidate

This role is for someone who:

• Is bilingual (English & Spanish) with strong written and verbal skills
• Is extremely organized, detail-oriented, and proactive
• Thrives in ambiguity and doesn't need constant direction
• Takes ownership and follows tasks through to completion
• Cares deeply about team success—not just individual tasks
• Is comfortable saying "I'll handle it" and actually doing it
• Enjoys building systems, not just following them

Required Qualifications

• 2–4+ years experience in operations, education operations, project management, or similar
• Advanced proficiency in Google Workspace (especially Google Sheets)
• Experience managing multiple dashboards, databases, or systems at once
• Strong problem-solving and troubleshooting skills
• Experience coordinating workflows or supporting small teams
• Reliable internet connection and computer
• Ability to collaborate primarily on U.S. Central Time

Employment Type & Benefits

• First 3 months: Independent Contractor
• After 3 months:
• Healthcare stipend: $150 USD / month
• Performance & Ownership Upside:
• Team members who consistently go above and beyond, demonstrate ownership, and make a meaningful impact on Papaya's growth may be considered for performance-based incentives, including equity/shares, at the company's discretion.Before You Apply

This role is not a traditional 9–5.

We care about results, reliability, and teamwork, not clock-watching.

If you're excited by ownership, fast growth, and making a real impact in education—we'd love to meet you.

Job Type: Full-time

Pay: $21,000.00 per month

Application Question(s):

• Tell us about a time you noticed a problem or inefficiency at work and fixed it without being asked.

What was the problem, and what did you do?

• This role requires working with limited structure and changing priorities.

How do you stay effective when things are unclear or moving fast?

• We focus on results and team impact, not clock-watching.

How do you make sure work gets completed when priorities shift or deadlines overlap?

• Describe a time when helping your team succeed meant extra effort or stepping outside your usual responsibilities.

What did you do?

• What tools, systems, or dashboards have you worked with most, and how did you use them to improve accuracy or efficiency?
• This is not a role with fixed daily tasks or strict hours. Some weeks are heavier than others.

Work Location: Remote

Expected Start Date: 19/01/2026