Bilingual (English/Spanish) Virtual Operations Assistant

Bilingual (English/Spanish) Virtual Operations Assistant

Full-Time | Contractor | Central Time Hours

We are seeking a fully bilingual (English/Spanish) Virtual Operations Assistant to support our operations, customer service, and sales coordination. This role is critical to daily communication between clients, field technicians, and internal staff. The ideal candidate speaks and writes both English and Spanish fluently and is highly organized, professional, and proactive.

This is a long-term, full-time contractor position with opportunities to grow into additional responsibilities over time.

Language Requirements (Non-Negotiable)

· Fluent spoken and written English

· Fluent spoken and written Spanish

· Ability to switch seamlessly between English and Spanish during calls, emails, and chats

· Comfortable communicating with English-speaking clients and primarily Spanish-speaking employees

Core Responsibilities

Calls & Customer Communication

· Answer and make inbound/outbound calls in English and Spanish

· Provide professional, friendly customer service

· Maintain accurate records of all call interactions

· Identify client needs and help resolve issues or escalate when necessary

· Must be comfortable handling a high volume of daily calls and messages during business hours.

Leads & Sales Support (Residential)

· Collect complete information from new client leads

· Accurately complete lead sheet questionnaires

· Assist with job quoting using provided guidelines and complete sales follow-up as directed

· Ensure all lead information is entered correctly into company systems

Scheduling & Administration

· Schedule jobs and coordinate calendars

· Perform accurate data entry across multiple systems

· Provide general administrative support to operations and management

Client, Employee & Internal Communication

· Clearly communicate client needs to appropriate employees (field technicians, billing, operations, etc.)

· Use Slack and Connecteam to communicate with internal teams

· Stay up to date on company policies and procedures to assist employees with questions

· Understand when and how to escalate issues to leadership

Note: The majority of our employees are Spanish-speaking only, so strong Spanish communication is essential.

Decision-Making & Escalation

· Handle routine scheduling, questions, and follow-ups independently

· Escalate client complaints, pricing disputes, or employee conflicts to management

· Follow documented procedures when unsure

New Hire Support

· Assist with phone interviews for potential new hires (in both English and Spanish)

· Communicate hiring steps and expectations clearly to candidates

Tools You Will Use

· Phone systems / VoIP

· Email

· Slack

· Connecteam

· Scheduling and CRM tools (training provided)

Work Schedule

· Full-time: Monday–Friday

· Hours: 8:00 AM – 5:00 PM Central Time

· Candidate should be located in Central Time or a closely aligned time zone

Employment Type

· Independent Contractor

· Long-term opportunity

Performance

· Success in this role looks like accurate data entry, timely communication, and proactive follow-through without constant supervision.

Ideal Candidate Profile

· 2+ years in a virtual assistant, operations, customer service, or admin role

· Strong phone presence and professional communication skills

· Highly organized and detail-oriented

· Comfortable handling multiple responsibilities in a fast-paced environment

· Proactive problem solver

· Reliable internet connection and quiet work environment

Growth Opportunity

This role is expected to grow over time and may expand into:

· Additional sales support

· Social media posting and coordination

· Expanded operational responsibilities

Salary

· Starting salary $7.00 USD/hour - $10.00 USD/hour

How To Apply (Important)

To be considered for the Bilingual (English/Spanish) Virtual Operations Assistant position, you must complete the full application process on our Careers page. This includes:

• Filling out the online application form on our Careers page here:

dncfacilityservices. com/ careers/ (copy & paste into your browser)

[Select Field Client Success Manager to be considered for this role]

The following assessments are required and must be completed within 24 hours of receiving. These will be sent separately.

• Completing the AcuMax Index assessment (within 24 hours of receiving)
• Completing the Acumen assessment (within 24 hours of receiving)

Optional but preferred

• A 60-90 second Loom video introducing yourself in BOTH ENGLISH and SPANISH explaining why you are the right candidate for this position. Send to

Only Applicants who follow instructions will be considered.

Start Date

We are hiring immediately. Top candidates will be contacted within 48 hours.

We look forward to reviewing your application and connecting soon

Job Type: Full-time

Pay: $ $177.00 per hour

Expected hours: 40 per week

Experience:

• administrative: 1 year (Preferred)

Language:

• English & Spanish (Required)

Work Location: Remote