Program Manager

Program Manager P3

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities.Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries.Our 6,500 team members foster an uncommon, innovative culture and are dedicated to bringing the future to bear today through cognitive answers, insights, algorithms, and automation.For more information, please visit  

The Role

As a Project Manager, you will:

• Payment Solutions Integration: drive Peri integration initiatives include the planning, integration with Solera Products, and rollout with Pro-Services, Customer Support, Sales, and Sales Enablement

• Payment Solutions Vendor Management: coordinate and collaborate with Peri Payment Facilitators, Hardware, and other vendors to deliver on Peri initiatives and solution improvement

• Payment Solutions Planning: work with leadership and cross-department teams to determine and priortize Peri initiatives including facilitating scope determination, project proposals, and establishing deadlines

• Payment Solutions Operationalization: Lead cross-team collaboration of rollout and reporting on Peri operational processes and controls from pre-sales through Customer Support

• Payment Solutions Delivery: focus on Peri projects, primarily product integration, expansion, Payment Facilitator integration, hardware solutions, and operationalization

• Payment Solutions Stakeholder Management: Closely collaborate with stakeholders (including Executive team, Department Managers, IT personnel, and End-Users) to ensure Peri meets organization requirements/objectives

• Payment Solutions Improvement:  Coordinate with Sales, Pro-Services, Business Architect, and Platform Architect on prioritization and alignent of new feature enhancements and bug fixes

• Payment Solutions Executive Reporting: Enterprise level reporting for Senior/Executive Leadership across and in alignment with Peri inititives

• Sales and/or Submerchant centric expereince with Payment Solutions operationalization, delivery, and improvement

• Drive company-wide, high-visibility, and high-priority Programs that focus on rolling out IT, Organizational, and Process integrations with an emphasis on consolidation, cost savings, reporting, and maintaining company culture.

• Responsible for successful delivery of multiple complex initiatives, working closely with cross-functional teams and resources to achieve milestones within established timeframes 

• Align with Key Stakeholders from Product, Engineering, QA, IT, and the Business to manage, track, report, and ensure the success of Solera's most important efforts.

• Will be accountable for and directly manage critical Programs and Projects, coordinate logistics and resources, conduct planning and working sessions, and build lasting relationships to meet Project objectives. 

• Collaboratively define the scope of work, identify appropriate resources, set goals, develop schedules, and track and report progress while ensuring the overall approach is refined and communicated to stakeholders.

• Establish, continually manage, and communicate with Project stakeholders and Executive and Senior Management regarding project expectations, and provide reporting insights on issues through root cause analyses 

• Must have exceptional communication and organization skills, be highly collaborative, and understand independent and interdependent organizational structures, tools, and teams. 

• Practical, innovative, data-driven, detail-oriented, and self-motivated, candidate will need to leverage and implement Project management tools, processes, and KPIs to increase visibility, create stability, and ensure adoption.

• Work with leaders and teams across the globe to create meaningful and positive change. 

• Provide Gap analysis on processes currently in place, suggesting refinement and improvement to streamline efficiency and simplicity

What You'll Bring

• Bachelor's degree (B.A.) or equivalent work experience
• 5+ Years of experience in program or project management  or related business facitiliation role  (including leading collaboration and alignment across mult-team efforts to achieve results)
• 2+ Years of experience creating and driving large-scale technology and data-driven Program Management transformation plans 
• Advanced knowledge of business applications such as:
• MSFT Excel
• MSFT Outlook
• MSFT Project
• MSFT Teams
• MSFT Word
• MSFT PowerPoint
• Power BI
• SharePoint
• Flow Diagram Software (Lucid Chart)
• SalesForce

How To Succeed

• Be Reliable: trust will be your number one asset; follow through on what you are expected to do as part of your role; do what you say you are going to do and be aware of expected communication/project/ timeline

• Detail Oriented: at every level, the details do matter; unequivocally skilled in accounting for and confirming critical details; competent in identifying critical follow-up and drill-down questions even when you are not expected to be the technical subject matter expert

• Effective Communication: Communicate proactively, effectively, and efficiently while presenting ideas clearly and persuasively to all organization levels. Excellent verbal and written communication (English)

• Exceptional Delivery: Demonstrated expertise in Program Management as a high-value deliverer, including scope determination, engagement of stakeholders, planning, prioritizing work, and identifying critical milestones

• Risk Management: Work with stakeholders to identify potential problems, create mitigation plans, and minimize risk to project timelines

• Process Improvement: Increase delivery success by iteratively improving existing or developing new artifacts and processes across programs and the PMO. Apply the proper balance of creating value versus diminishing returns to increase efficiency, repeatability, alignment, control, documentation, reporting, and the capture of details critical to team success.

• Facilitating Solutions: Discern objective information to address issues, including documenting the impact and utilization of the PMO escalation process; collaboratively problem-solve and adapt to achieve objective

• Training Competency: mentoring peers as determined by growth and delegation, skilled at logically documenting processes and artifacts for ease of use by others, comfortable and professional in providing feedback and course re-direction to peers

How To Excel

• Building Relationships:  Enhance others by facilitating a positive culture and developing relationships across organizational levels, including assisting, encouraging, enrolling, and collaborating with others.

• Leading with Humility: Be accountable, dependable, transparent, confident, and trustworthy, balanced with inherently valuing the experience, perspective, intelligence, ideas, diversity, and intelligence of others.

• Speed of Work: Capacity to work and improve at a fast pace, contextualize and prioritize communications from simultaneous streams (high volume of MSFT Team chats, meetings, email, phone calls), ability to document and create team alignment in-real-time at the pace of working sessions

• Creating Accountability: Utilize the PMO framework and Solera processes, apply strategies to maintain alignment, and hold yourself and your teams accountable by driving action plans and ensuring measurable visibility.

• Adding Value: Bring value to stakeholders within projects, programs, and PMO by facilitating alignment and contributing to process improvement with measurable, lasting contributions to organization performance.

• Apply Emotional Intelligence: This role will include dealing with stressful situations and challenging obstacles.  Success will require self-regulation while leading the team in maintaining focus on the end objective. Demonstrate ability to find solutions within PMO framework and Solera processes and adapt as needed, providing unique solutions. 

• Context and Priority Switching: Solera is a fast-paced culture where the PMO is critical to the successful delivery of challenging efforts; capable of quickly switching context throughout the day and often within the hour while continuing to align with PMO framework; at times, will be required to pivot priorities with limited notice immediately

• Coachable:  Humility to allow for professional growth and self-enhancement through constructive feedback and collaborative learning

• High Initiative: Actively seeks opportunities for new challenges and professional growth; demonstrates motivation and a passion for work by proactively driving progress, including meeting and pulling in delivery dates

It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.