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Casino CRM

hace 3 semanas


Ciudad de México, Ciudad de México 10bet México A tiempo completo

Casino CRM & Promotions Specialist (Casino-Focused)

If you truly understand how casino players behave (what keeps them spinning, depositing and coming back) this might be your next winning move.

10bet is an international online casino brand with 20+ years in the European market and operations across multiple countries. Our Mexico team is growing, and we're looking for a casino-first CRM specialist to own player journeys, promotions and lifecycle campaigns across slots, live casino and jackpots.

This role is 100% casino.What we're looking for


• Proven experience in casino CRM, lifecycle or casino operations (online preferred): slots, live casino, jackpots, loyalty or promotions


• Hands-on experience with casino platforms or back-office tools such as Playtech (IMS), Optimove, EveryMatrix, BetConstruct, NetEnt or similar


• Solid knowledge of casino products and studios (Playtech, Pragmatic Play, Evolution, NetEnt, Play'n GO, etc.)


• Practical experience executing lifecycle campaigns, segmentation, bonuses, tournaments and promotional mechanics


• Professional English level, comfortable for regular video calls with international teams


• Analytical, structured and proactive profile, able to collaborate closely with both Mexico and European teams

What you'll do


• Execute and optimize casino lifecycle campaigns and promotions


• Manage segmentation, player journeys and bonus configurations


• Monitor performance, analyze results and propose improvements


• Support retention, reactivation and VIP strategies


• Work closely with CRM, marketing and creative teams locally and internationally

Location

CDMX – Insurgentes Sur (Parque Hundido)

Hybrid setup: on-site Monday to Thursday, work-from-home Fridays

At 10bet, every promotion has a strategy, every bonus has a purpose, and every decision is made with the player in mind.