Customer Solutions Manager

hace 5 días

Ciudad de México, Ciudad de México JobCTRL Inc. A tiempo completo

Job Description

We are looking for a
Customer Solutions Manager
to drive customer acquisition and support the adoption of
JC360
, an enterprise workforce productivity and operational analytics platform.

This is a customer-facing role with ownership of the
full customer lifecycle
, from initial outreach and lead engagement through solution introduction, onboarding, and ongoing customer support. The role is suited for a professional who is comfortable combining
enterprise software sales activities
with
hands-on customer enablement and support
.

The position requires strong communication skills, a solid understanding of enterprise IT environments, and the ability to operate autonomously within an international organization.

Key ResponsibilitiesSales and Customer Acquisition

  • Identify and engage potential enterprise customers within the Spanish-speaking market
  • Manage early-stage lead generation and initial outreach activities
  • Qualify inbound and outbound opportunities and guide prospects through the sales cycle
  • Conduct product demonstrations and solution discussions
  • Support commercial negotiations and close customer engagements
  • Maintain accurate sales pipeline, activity tracking, and reporting

Customer Enablement and Ongoing Support

  • Onboard new customers and support successful adoption of the JC360 platform
  • Provide day-to-day customer assistance related to platform usage and configuration
  • Troubleshoot functional and application-level issues in enterprise environments
  • Work with Windows-based systems and common enterprise technologies
  • Coordinate with internal technical teams for escalations when required
  • Ensure a high level of customer satisfaction throughout the customer lifecycle

Qualifications and Key Skills

  • Experience in
    enterprise IT software or SaaS environments
  • Background in
    B2B software sales, customer success, technical support, or hybrid customer-facing roles
  • Understanding of enterprise sales cycles and customer decision processes
  • Comfortable interacting with professional stakeholders and decision-makers
  • Solid technical foundation, including familiarity with Windows environments or enterprise applications
  • Ability to work independently and manage multiple customer engagements
  • Native Spanish and advanced English

About JobCTRL

JobCTRL Kft. is an international software company developing
JC360
, an enterprise workforce productivity and operational analytics platform for large organizations.

JC360 enables leadership teams to gain real-time visibility into operational execution across on-site and remote teams, supporting more transparent and data-driven decision-making.

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