Technical Support Analyst Storage

hace 3 días

Guadalajara, Jalisco, México CORUS Consulting A tiempo completo

Corus Consulting we are a consulting firm with more than 20 years of experience with different clients worldwide; We have a presence in Europe, the United States, Asia and Mexico.

We are looking for your talent to work as:

Technical Support Analyst Storage

Here is how, through this exciting role, YOU will contribute to BMC Software's and your own success:

  • Investigate, troubleshoot, and resolve complex customer issues related to BMC products and integrations in a timely and effective manner
  • Communicate with customers through various channels (phone, email, web), ensuring clarity and professionalism at every touchpoint
  • Document all technical interactions and resolution steps within BMC's support systems to maintain a high-quality knowledge base
  • Collaborate with Engineering and R&D to escalate and resolve technical defects or product behavior concerns
  • Share best practices and technical insights to enhance team performance and contribute to a continuous improvement culture
  • Participate in rotational on-call support during evenings and weekends to ensure 24/7 global coverage

To ensure you're set up for success, you will bring the following skillset & experience:

  • You have a customer-centric mindset with excellent verbal and written communication skills
  • You bring a strong analytical approach to problem-solving, with the ability to handle multiple tasks simultaneously
  • You hold a BS in Computer Systems or a related technical field — or equivalent hands-on experience in systems/application programming
  • You have 5+ years of hands-on experience with z/OS mainframe technologies including JCL, JES, USS, SMP/E, TCP/IP, ISPF, SDSF, and Catalogs
  • You are skilled in diagnosing mainframe software issues using logs, traces, and dumps, and experienced in SMP/E and z/OSMF
  • You have proficiency in z/OS Storage Management tools such as FDR, CA-DISK, DFHSM, and DFSMS
  • You are familiar with additional technologies such as UNIX file systems, TCP/IP, Linux on IBM Z, Oracle/DB2 databases, and middleware tools like Apache, Tomcat, WebSphere, or AIX
  • Advance English from B2

We offer:

  • Medical and Dental Insurance:
    (Provider: GNP Seguros):100% paid by BMC from the first day of employment with the company. Additional MXN 6,600.00 pesos per fiscal year for minor medical expenses (reimbursable amount).
  • Life Insurance
    (Provider: GNP Seguros): Up to 24 months wages.
  • Savings Fund:
    13% of salary, not to exceed deductible & CAP limits (CAP changes every year). The employee receives this money in January of the following year.
  • Meal ticket
    (Provider: SI Vale): 10% of salary, not to exceed deductible & CAP limits. (CAP changes every year). Value is provided per month, per employee.
  • Gym:
    Annual reimbursable value.
  • Vacation Days:
    BMC gives the employee 15 business days of paid vacations (see more information in the Vacation Policy).
  • Vacation Premium.
  • Christmas Bonus:
    BMC pays for 30 days Christmas bonus in December of each year. The amount that the employee receives will be prorated based on time worked during that calendar year.
  • Milk Stork:
    For traveling mothers, a convenient breast milk delivery service to support your breastfeeding journey while on the go.
  • Employee Assistance Program (EAP)
    : Our Employee Assistance Program offers confidential support and resources to help you manage personal or work-related challenges.

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