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Technical Support Analyst Storage
hace 2 semanas
Corus Consulting we are a consulting firm with more than 20 years of experience with different clients worldwide; We have a presence in Europe, the United States, Asia and Mexico.
We are looking for your talent to work as:
Technical Support Analyst Storage
Here is how, through this exciting role, YOU will contribute to BMC Software's and your own success:
- Investigate, troubleshoot, and resolve complex customer issues related to BMC products and integrations in a timely and effective manner
- Communicate with customers through various channels (phone, email, web), ensuring clarity and professionalism at every touchpoint
- Document all technical interactions and resolution steps within BMC's support systems to maintain a high-quality knowledge base
- Collaborate with Engineering and R&D to escalate and resolve technical defects or product behavior concerns
- Share best practices and technical insights to enhance team performance and contribute to a continuous improvement culture
- Participate in rotational on-call support during evenings and weekends to ensure 24/7 global coverage
To ensure you're set up for success, you will bring the following skillset & experience:
- You have a customer-centric mindset with excellent verbal and written communication skills
- You bring a strong analytical approach to problem-solving, with the ability to handle multiple tasks simultaneously
- You hold a BS in Computer Systems or a related technical field — or equivalent hands-on experience in systems/application programming
- You have 5+ years of hands-on experience with z/OS mainframe technologies including JCL, JES, USS, SMP/E, TCP/IP, ISPF, SDSF, and Catalogs
- You are skilled in diagnosing mainframe software issues using logs, traces, and dumps, and experienced in SMP/E and z/OSMF
- You have proficiency in z/OS Storage Management tools such as FDR, CA-DISK, DFHSM, and DFSMS
- You are familiar with additional technologies such as UNIX file systems, TCP/IP, Linux on IBM Z, Oracle/DB2 databases, and middleware tools like Apache, Tomcat, WebSphere, or AIX
- Advance English from B2
We offer:
- Medical and Dental Insurance:
(Provider: GNP Seguros):100% paid by BMC from the first day of employment with the company. Additional MXN 6,600.00 pesos per fiscal year for minor medical expenses (reimbursable amount). - Life Insurance
(Provider: GNP Seguros): Up to 24 months wages. - Savings Fund:
13% of salary, not to exceed deductible & CAP limits (CAP changes every year). The employee receives this money in January of the following year. - Meal ticket
(Provider: SI Vale): 10% of salary, not to exceed deductible & CAP limits. (CAP changes every year). Value is provided per month, per employee. - Gym:
Annual reimbursable value. - Vacation Days:
BMC gives the employee 15 business days of paid vacations (see more information in the Vacation Policy). - Vacation Premium.
- Christmas Bonus:
BMC pays for 30 days Christmas bonus in December of each year. The amount that the employee receives will be prorated based on time worked during that calendar year. - Milk Stork:
For traveling mothers, a convenient breast milk delivery service to support your breastfeeding journey while on the go. - Employee Assistance Program (EAP)
: Our Employee Assistance Program offers confidential support and resources to help you manage personal or work-related challenges.
