Jr Carrier Relations Manager

Vonage Mission

We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud, and real-time business environment.

As a wholly-owned subsidiary of Ericsson, Vonage is breaking new ground and pioneering an exciting new category. Together with Ericsson, we are shaping the future of communications and redefining the value of CPaaS for enterprises, app developers and Communication Service Providers (CSPs aka Telecom Providers) by exposing and delivering advanced network capabilities from within the 5G network to drive new, innovative applications and bring future use cases to life, today.

The Carrier Partnerships Manager (LATAM) is an individual contributor role responsible for building, managing, and optimizing Vonage's strategic supplier portfolio across the LATAM region.

This role is accountable for the commercial and strategic foundation of our connectivity, ensuring Vonage secures competitive pricing, high-quality routes, and resilient coverage for SMS, RCS, and Numbers. The Carrier Partnerships Manager will also be responsible for sourcing Network APIs (e.g., Silent Authentication, SIM Swap) in the region, acting as a key partner to Product and Sales to enable our go-to-market strategy.

This role requires a foundational understanding of the regional telecom ecosystem, solid commercial acumen, and the ability to translate industry insights into an actionable strategy.

• Regional Sourcing Strategy: Assist in creating, maintaining, and executing the supplier sourcing plan for the LATAM region to deliver on coverage, quality, and cost targets. Monitor regional performance and margins and identify areas for improvement and opportunities for expansion.
• Commercial & Contract Management: Lead commercial negotiations with partners who support Vonage's SMS, RCS, and Network API services, ensuring favorable terms and pricing.
• Market Intelligence: Serve as a subject matter expert for the LATAM region, gaining insight into local regulatory changes, competitive threats, and supplier dynamics and translating them into actionable insights for Sales, Product, and Operations. Represent Vonage at industry events and engagements with CSPs and MNOs.
• Operational Alignment: Partner with internal teams (Identity & Numbering, Technical Routing, Trust &Safety) to ensure new supplier agreements are operationally sound and that any regulatory requirements are clearly understood and implemented.

• Experience: 1-2+ years in Carrier Partnerships or a similar procurement role. Recommended to have direct experience in the LATAM region's SMS or RCS ecosystems.
• Commercial Acumen: A track record of leading commercial and contract negotiations.
• Technical Familiarity: Beneficial to have an understanding of the CPaaS ecosystem, A2P messaging standards, and emerging API-based services.
• Strategic Mindset: Ability to translate market-level trends into a sourcing strategy and business case.
• Cross-Functional Influence: Proven ability to partner with and influence stakeholders across Sales, Product, and Legal.
• Language: Fluent in English & Spanish, Portuguese optional

This role offers the opportunity to be the primary owner of Vonage's entire supplier strategy for one of our key growth regions. You will be at the center of our commercial and strategic execution, directly enabling Vonage's go-to-market success and building the foundation for our next generation of Network API products in the LATAM region.

There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.