F&B Director

hace 2 semanas

Isla Mujeres Quintana Roo, México SLS Playa Mujeres A tiempo completo

Oversee the full, high-level operation of all hotel food and beverage outlets, ensuring luxury standards, exceptional culinary experiences, profitability, regulatory compliance, and overall guest satisfaction within an all-inclusive environment.


• Lead the daily operations of all outlets: restaurants, bars, room service, banquets, and support areas.


• Ensure full compliance with SLS brand standards and luxury service guidelines.


• Oversee setups, service flow, timing, and presentation of food and beverage offerings.


• Guarantee premium, high-quality culinary experiences aligned with the property's luxury concept.


• Manage guest feedback, complaints, and surveys, implementing prompt corrective actions.


• Monitor uniformity, service excellence, and hospitality standards across all F&B teams.


• Develop and manage the annual departmental budget.


• Oversee cost controls, inventory management, purchasing, and waste reduction.


• Track key performance indicators: cost per guest, average check, inventory turnover, and labor productivity.


• Recruit, train, and motivate culinary, bar, sommelier, and service teams.


• Implement development plans, ongoing training, and performance evaluations.


• Foster a professional, ethical, and growth-oriented work environment.


• Ensure compliance with all applicable regulations and internal standards, including NOM, COFEPRIS, and Distintivo H.


• Oversee food handling, hygiene, sanitation, storage practices, and safety protocols.


• Lead internal and external audits.


• Collaborate with Executive Chefs and mixologists to develop innovative menus.


• Create strategies to enhance guest satisfaction and optimize costs within the all-inclusive model.


• Coordinate special events, culinary experiences, and SLS signature offerings.

Position Requirements

Education


• Bachelor's degree in Hospitality Management, Culinary Arts, Tourism, or a related field.


• Specialized training in Food & Beverage Management preferred.


• 5–7 years of leadership experience in luxury hotels (all-inclusive experience strongly preferred).


• Proven experience managing high-volume operations (300+ rooms).


• Experience leading large, multicultural teams.

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