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Order Management Agent
hace 3 semanas
As an
Order Management Agent
, you will be responsible for overseeing the entire order process — from placement to delivery — ensuring accuracy, timely execution, and customer satisfaction. This role plays a key part in managing purchase and sales orders in SAP, supporting billing and documentation processes, and collaborating with cross-functional teams to guarantee operational excellence.
Main Responsibilities:
- Accurately enter, manage, and follow up on Purchase Orders (POs) and Sales Orders (SOs) in SAP.
- Act as the main point of contact for customers regarding order status, inquiries, and issue resolution.
- Coordinate with Sales, Logistics, and Finance teams to ensure accurate deliveries and invoicing.
- Support invoice issuance, resolve billing discrepancies, and maintain data integrity within ERP systems.
- Ensure all orders comply with company policies and procedures.
- Generate reports and analyses to identify process improvements and efficiencies.
- Maintain accurate records of customer interactions and transactions.
Qualifications and Skills:
- Bachelor's degree in Business Administration, International Business, Finance, or a related field.
- 1–2 years of experience in order management, customer service, or related roles.
- Advanced English proficiency (written and spoken).
- Strong communication, organization, and problem-solving skills.
- Ability to multitask and collaborate effectively across different teams.
- Proficiency in Microsoft Office Suite.
- Experience with SAP or other ERP systems is highly desirable.
- Experience in healthcare or tech industries is a plus (not mandatory).
Key Soft Skills:
- Communication: Clear and effective when interacting with customers and internal teams.
- Problem-Solving: Proactively identifying and resolving issues efficiently.
- Attention to Detail: Ensuring every order is processed accurately.
- Organizational Skills: Managing multiple priorities and tasks effectively.
- Customer Service Orientation: Focused on delivering exceptional service and maintaining satisfaction.
- Teamwork: Collaborating across departments and regions to ensure smooth operations.
- Adaptability: Flexible in changing processes or systems.
- Time Management: Managing workload efficiently to meet deadlines.
- Empathy: Understanding and addressing customer needs with care and professionalism.
If you're passionate about process excellence and enjoy working in a collaborative, customer-focused environment — we'd love to hear from you
- Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state, or local law.
