Manager, Account Specialist

• The Retention/ Manager Account Specialist leads people managers/ supervisors who lead individual contributors in a Client Management/Customer Retention team accountable for nurturing and growing existing Book of Business and client relationships in achieving retention and upsell targets.
• The Retention/ Manager Account Specialist will direct their managers and team by focusing on priority touchpoints, leveraging sales enablement tools, and sales process to generate opportunities to facilitate conversations that reinforce the value of current TR solutions and applies a broad perspective to identify solutions to complex customer problems.
• This individual will play a critical role in driving strategies that focus on renewal attainment, customer retention and enhancing the customer experience.

About The Role

• Lead a team of Account Specialists responsible for the retention, growth and support of customers in a global software company
• Develop and manage talent and performance within the team
• Drive the team to meet all goals set in collaboration with senior management
• Focus on priority touchpoints, leveraging sales enablement tools and processes including timely and accurate forecasting
• Facilitate customer conversations that reinforce the value of current TR solutions
• Guide Account Specialists in the negotiation of renewal and upsell agreements as needed and in partnership with Account Executives and Customer Success Managers.

About You

• Bachelor's degree
• Fluent English is a must
• Minimum of 5 years of experience managing a team that supports a U.S.-based Book of Business
• Experience in driving retention and upselling is a must
• Experience in managing a professional team
• Experience in developing talent and managing team performance
• Skilled at conflict resolution and problem-solving to achieve win-win outcomes.
• Demonstrated ability to drive retention and upsell strategies
• Ability to deal with ambiguity and navigate complex situations
• Strong command skills and ability to direct work efficiently
• Commitment to maintaining the quality of the team's work output

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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