Bilingual Review Sales Specialist
hace 7 días
Employment Type:
Contractor (Long-term)
Location:
LATAM (Remote)
Schedule:
5 days/week —
Saturdays and Sundays required
(2 days off during the week)
Compensation:
Base salary + performance commissions
Our client, a fast-growing vacation rental management company, is looking for a
Bilingual Review Sales Specialist
to join their team.
This is a highly sales-driven role for someone who is
excellent on the phone, naturally persuasive, and genuinely great at building rapport
. No robotic scripts — we need someone who can hold real conversations, connect with guests, and skillfully guide them toward leaving 5-star reviews.
If you enjoy speaking with people, have strong commercial instincts, and love the travel/hospitality space, this role is for you.
Responsibilities
- Contact guests shortly after their stay via calls and messages.
- Request reviews in a warm, persuasive, and conversational manner.
- Use sales techniques, negotiation, and active listening to convert guest experiences into 5-star reviews.
- Follow up strategically with guests who haven't reviewed yet.
- Handle concerns with empathy and escalate when needed.
- Track review metrics and maintain performance records across Airbnb, Vrbo, Google, etc.
Requirements
- Fluency in English and Spanish (spoken and written).
- Strong sales skills — especially phone-based persuasion and relationship-building.
- High emotional intelligence; ability to sound natural, friendly, and confident.
- Excellent communication and negotiation skills.
- Organized, proactive, and comfortable managing high-volume outreach.
- Availability to work weekends (Saturday & Sunday mandatory).
- Experience in sales, customer service, hospitality, or guest-facing roles.
- Experience in vacation rentals/Airbnb operations is a plus.
Compensation & Benefits
- Base salary + commissions based on review performance and conversion rates.
- Long-term contractor position.
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