Operations & Administrative Support Specialist (VC)

hace 4 días

Chihuahua Chih, México Solvo Global A tiempo completo

Descripción del puesto

Estamos buscando un Operations & Administrative Support Specialist proactivo y orientado al detalle para asistir en tareas transversales relacionadas con soporte en Zoho, Recursos Humanos, Servicios al Cliente y Finanzas. Este rol es ideal para alguien que se desempeñe bien en entornos dinámicos, disfrute trabajar con herramientas digitales y se sienta cómodo gestionando múltiples procesos administrativos.

Responsabilidades

Zoho Support:

  • Actualizar Zoho: registrar contratos y agregar horas.
  • Mover sesiones de un proyecto a otro.
  • Soporte básico en Zoho y atención a solicitudes iniciales del personal (ej.: no pueden ver proyectos, agregar sesiones o encontrar carpetas de clientes).

Recursos Humanos (HR):

  • Gestionar el correo de RRHH.
  • Publicar vacantes y recopilar hojas de vida.
  • Subir hojas de vida y realizar preselección.
  • Crear correos electrónicos para candidatos.
  • Crear perfiles en Zoho.
  • Realizar verificaciones de antecedentes.
  • Gestionar invitaciones de calendario (PTO) y calendario de cumpleaños.
  • Preparar enmiendas de contratos cuando sea necesario.

Servicios:

  • Procesar cancelaciones de suscripciones comprometidas.
  • Transferir horas en Zoho.
  • Enviar enlaces de Greenwood.
  • Pausar/cancelar suscripciones y actualizar la información requerida.

Finanzas:

  • Suscripción Flex Hour (uso basado): enviar correos a clientes y procesar pagos.
  • Seguimiento de cuentas por cobrar (monitorear clientes con saldo negativo y dar seguimiento).
  • Procesar reembolsos.
  • Gestionar facturas de terceros (mensual).
  • Contactar clientes/partes interesadas por pagos rechazados.

Habilidades y calificaciones

Hard Skills:

  • Dominio de Zoho CRM/Projects: navegación, actualización de registros, solución de problemas y gestión de sesiones.
  • Herramientas administrativas de RRHH: experiencia en revisión de hojas de vida, gestión de correos, programación de calendario y procesos de onboarding.
  • Soporte financiero: familiaridad con facturación, procesamiento de pagos y seguimiento de cuentas por cobrar.
  • Manejo de herramientas de correo y calendario (Gmail/Outlook, Google Calendar).
  • Nivel intermedio en Excel o manejo de hojas de cálculo para seguimiento de horas, pagos y datos de clientes.
  • Inglés avanzado para comunicación con clientes y documentación.

Soft Skills:

  • Atención al detalle.
  • Capacidad para multitareas y gestión del tiempo.
  • Excelentes habilidades de comunicación.
  • Trabajo en equipo.
  • Adaptabilidad.

Job Type: Part-time

Work Location: In person

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