Field Service Manager

Ecolab believes that hygiene is health, and that health, in turn, is the key to more profitability and sustainability. To come up with the right hygiene solutions, we build solid relationships with our customers, offering them continuous support. Not only do we offer a broad range of products for specific purposes, but we also give advice that's fully tailored to each situation and every step in the chain. With your career here, you'll have the opportunity to learn and grow, shape your future, make an impact, and quickly see the importance of your work. You will join a company with worldwide reach, a clear purpose and ambitious growth plans.

We are currently seeking a Field Service Manager to work in our Quick Service Restaurants Business Unit. After the training on our products and solutions and the market for our Division, you will provide services and solutions for customers' cleaning and sanitation needs. You will be responsible for achieving sales and expense targets for the assigned territory. Also, you will provide service calls and customer training in the field and be the main first contact person for our clients on store level in your assigned territory. In addition, you will solve technical issues related to our products, and sales our products on store level.
 

What's in it For You:

• The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments

• The ability to make an impact and shape your career with a company that is passionate about growth

• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do:

• Conduct food safety, brand standards and other on-site evaluations at customer locations, assessing workplace safety and environmental cleanliness

• Provide food safety and brand standards education and training to customers

• Perform activities that create a high level of customer satisfaction including the provision of accurate reports and effective customer communication and relationships

• Proactively looks for sales opportunities at store or franchise level

• Partner with Ecolab Account Management teams to solve customer issues and assist in program development

• Maintain professional credentials and remain knowledgeable on current governmental regulations and industry practices

• Complete food safety observations based on the customer's required visit frequency (monthly or quarterly) and evaluate each department for improved operations

• Maintain dispensing equipment in excellent working conditions and install equipment as necessary

• Meet with store management to provide feedback and findings after the store survey is completed and make recommendations for improvement

• Complete required paperwork including the proper update of customer contact records and the territory management system

• Plan and execute an efficient daily route to maximize effectiveness and productivity

Minimum Qualifications:

• College degree. Preferably graduate level (technical degree)

• 2 years' experience working in a food service, hospitality or grocery environment

• Hold valid driver's license and acceptable Motor Vehicle Record

• Office tools basic skills

• Fluent Spanish, English

• Excellent interpersonal and communication (written and verbal) skills

• Ability to interact effectively with others, including senior level customers, including the ability to teach, coach and provide guidance and constructive feedback with tact and diplomacy

Preferred Qualifications:

• Extensive experience in food protection/food safety preferred

• Excellent planning & organizational skills

• Strong relationship management capability with outstanding consulting skills

• Proven ability to deliver results & possess a strong competitive desire to become a top performer

• Mechanical skills with experience in mechanical installation and repair preferred

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.