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Sr Customer Success
hace 2 semanas
Customer Success Sr. (
Advanced English)
Level:
Senior
Reports to:
Cofounder Revenue & Operations
Systems Used:
CRM (Hubspot, Salesforce or Notion)
Reports:
Monthly KPIs reports
Hard skills:
Customer lifecycle management, Data analysis of customer health metrics and usage trends, SaaS account management experience, Upselling and cross-selling strategies, Process design and scalability for customer support and success tracking, Ability to translate customer feedback into product improvements
Responsibilities:
- Build strong relationships with clients to ensure adoption and retention.
- Monitor customer health and usage data to anticipate needs and risks.
- Partner with Product and Onboarding teams to improve the user experience.
- Drive renewal conversations and identify upsell opportunities.
- Develop scalable processes for customer support and success tracking.
- Gathering product feedback from customers to enhance the Voice of the Customer (VOC) within the organization
Requirements:
- 3 years of experience
in customer success or account management in
SaaS and startup
environment.
- Strong relationship
-building, communication, and problem-solving skills.
- Experience working with
CRMs
like Hubspot, Salesforce or Notion.
- Experience
building from scratch in a startup environment
- Proficiency in resolving customer issues
- Ability to
translate feedback into actionable
improvements.
- Experience
working with product teams
- Familiarity with
customer success metrics.
- Ability to
lead a team.
- A
growth mindset
with leadership potential to build and scale the CS function.
- Advanced English
Perks
Labor Hours:
Monday to Friday 9:00 am to 6:00 pm
Modality:
Full-time, Hybrid (Mexico City, 2 days a week onsite), Mixed Hiring Modality
Salary:
$2,000 to $2,500 USD monthly
