Empleos actuales relacionados con Sr Customer Success - Ciudad de México, Ciudad de México - WeHunters

  • Customer Success Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Customer Intelligence Inc. A tiempo completo $120,000 - $180,000 al año

    SOBRE NOSOTROSCustomer Intelligence Inc.es una empresa de consultoría profesional y servicios de marketing que ofrece soluciones innovadoras para ayudar a nuestros clientes a alcanzar crecimiento sostenido. Aunque CI está especializada en el sector financiero, también colaboramos con clientes de diversos segmentos, incluyendo marcas de pago, sistemas de...

  • Customer Success Trainer

    hace 2 semanas

    Ciudad de México, Ciudad de México Doctoralia México A tiempo completo $65,000 - $100,000 al año

    At Docplanner Group, we're on a mission to help people live longer, healthier lives. As the world's largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and...

  • Customer Success Trainer

    hace 2 semanas

    Ciudad de México, Ciudad de México Docplanner A tiempo completo $900,000 - $1,200,000 al año

    Company Description At Docplanner Group, we're on a mission to help people live longer, healthier lives. As the world's largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify...

  • Customer Success Trainer

    hace 2 semanas

    Ciudad de México, Ciudad de México DocPlanner A tiempo completo $24,000 - $96,000 al año

    Company DescriptionAt Docplanner Group, we're on a mission to help people live longer, healthier lives. As the world's largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify...

  • Customer Success Manager

    hace 3 días

    Ciudad de México, Ciudad de México TITAN A tiempo completo

    TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.As a Customer Success Manager, you'll...

  • Director, Customer Success

    hace 2 semanas

    Ciudad de México, Ciudad de México Shiji Group A tiempo completo USD120,000 - USD180,000 al año

    Company Description Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.  Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest...

  • Customer Success Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Lenovo A tiempo completo USD80,000 - USD120,000 al año

    The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long-term value creation.Serve as a trusted advisor and main post-sales contact for enterprise...

  • Customer Success Lead

    hace 2 semanas

    Ciudad de México, Ciudad de México Qualifinds A tiempo completo USD30,000 - USD36,000 al año

    Job Objective:At the Company, we help companies digitize and standardize their daily operations. Our success depends on our customer success - their ability to adopt and thrive using our platform.The Customer Success Lead will own the customer lifecycle after onboarding, ensuring clients achieve measurable outcomes and long-term satisfaction. You´ll act as...

  • Future Customer Success Opportunities

    hace 1 semana

    Ciudad de México, Ciudad de México Salesloft A tiempo completo USD30,000 - USD60,000 al año

    At Salesloft, our Customer Success team is at the heart of helping customers maximize their success with our platform. While we may not have an open Customer Success Manager (CSM) role today, we're always looking to connect with customer-focused professionals who are passionate about building relationships, driving product adoption, and delivering measurable...

  • Customer Success Manager

    hace 5 días

    Ciudad de México, Ciudad de México BuzzyBooth A tiempo completo

    The Role: You will be responsible for : Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.Partnering with the sales team to ensure that new customers are onboarded successfully.Identifying opportunities across the customer lifecycle to increase customer...

Sr Customer Success

hace 3 semanas

Ciudad de México, Ciudad de México WeHunters A tiempo completo USD24,000 - USD30,000 al año

Customer Success Sr. (

Advanced English)

Level:

Senior

Reports to:

Cofounder Revenue & Operations

Systems Used:

CRM (Hubspot, Salesforce or Notion)

Reports:

Monthly KPIs reports

Hard skills:

Customer lifecycle management, Data analysis of customer health metrics and usage trends, SaaS account management experience, Upselling and cross-selling strategies, Process design and scalability for customer support and success tracking, Ability to translate customer feedback into product improvements

Responsibilities:

  • Build strong relationships with clients to ensure adoption and retention.
  • Monitor customer health and usage data to anticipate needs and risks.
  • Partner with Product and Onboarding teams to improve the user experience.
  • Drive renewal conversations and identify upsell opportunities.
  • Develop scalable processes for customer support and success tracking.
  • Gathering product feedback from customers to enhance the Voice of the Customer (VOC) within the organization

Requirements:

  • 3 years of experience

in customer success or account management in
SaaS and startup

environment.
- Strong relationship

-building, communication, and problem-solving skills.
- Experience working with
CRMs

like Hubspot, Salesforce or Notion.
- Experience
building from scratch in a startup environment
- Proficiency in resolving customer issues
- Ability to
translate feedback into actionable

improvements.
- Experience
working with product teams
- Familiarity with
customer success metrics.
- Ability to
lead a team.
- A
growth mindset

with leadership potential to build and scale the CS function.
- Advanced English

Perks

Labor Hours:

Monday to Friday 9:00 am to 6:00 pm

Modality:

Full-time, Hybrid (Mexico City, 2 days a week  onsite), Mixed Hiring Modality

Salary:

$2,000 to $2,500 USD monthly