Corporate Travel

hace 7 días

Guadalajara, Jalisco, México IntouchCX A tiempo completo

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About The Job
We are changing the way people think about customer service, and we need your help

Are you someone who takes initiative and likes to make things happen? We're seeking a Travel and Procurement Coordinator to support all corporate travel and procurement related activities. This involves problem solving, database management including data entry and analysis and communicating with internal and external stakeholders on a regular basis. We're looking for a multitasker with great communication and collaboration skills and a passion to meet the needs of our team members.

As Corporate Travel & Procurement Coordinator, You Will…

  • Primary point of contact (POC) for IntouchCX's contracted external travel service provider (booking platform) as well as internal POC for all travel related inquiries. (ie. "how to Q's")
  • Manage relationships and act as liaison with IntouchCX preferred hotel partners and service providers such as Car rental companies, airlines including credit card authorizing and direct billings as needed
  • Responsible for the onboarding and set-up of new employee travel profiles, and maintaining employee lists and internal department approval routing in the travel partner software platform
  • Help create, maintain and update the IntouchCX Travel guide, policies, training
  • Monitor travel spend and provide various internal travel spend reports on a weekly/monthly/quarterly basis
  • Maintain the IntouchCX vendor contract management database and performing annual audits for contract renewal status
  • Create and maintain the central IntouchCX vendor database of verified vendors and help vet/verify potential new vendors
  • Help generate reports on various corporate procurement initiatives such as diversity and environmental reporting
  • Create and submit purchase orders for approval on behalf of other departments as required
  • Be the emergency backup to other procurement administrative employees as required
  • Other responsibilities as assigned related with the job description

As Corporate Travel & Procurement Coordinator, You Have…

  • 2+ years experience in Travel Administration or Office Management
  • Diploma or degree in Office/Business Administration is preferred
  • Familiarity with basic international travel terminology (ie.reservation, boarding pass, passport, etc)
  • Experience working with databases (MS excel, google sheets, etc)
  • Excellent English skills (verbal and written)
  • Superb organizational, time management, and multi-tasking skills
  • Expert communication and collaboration skills
  • Proactive and with a team player mindset
  • Master problem-solver
  • Ability to prioritize & adapt to handle last minute priority changes
  • An eye for detail, with a passion for dotting i's and crossing t's
  • Comfort working with ambiguity
  • A desire to learn, grow and succeed

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