Customer Service Manager
hace 5 días
Job Responsibility
- Docking with customer shipping requirements, confirming line quotations with business, and flight plans with logistics, and feeding back to customers to meet customer requirements;
- Sorted out the delivery guidelines of customer, sorted out the logistics and customs clearance flow of the Mexican section, and completed the delivery;
- Logistics route planning, flight booking and handling of in-transit anomalies;
- Check export information, confirm customs declaration and confirm destination recipient information;
- Handle logistics anomalies in Mexico, meet customer's requirements, and report major anomalies to the supervisor at the same time;
- Assist supervisors in achieving work goals and ensuring that 100% of work is accomplished.
Job Requirements
- Undergraduate and above, 3-5 years' related experience;
- Fluent in Chinese and Spanish;
- Excellent communication,coordination skills,the ability to withstand pressure, clear thinking and strong problem solving skills;
- Strong sense of customer service, responsible, hard-working, high efficiency working, experience of VIP customer service;
- Proficient in the use of computers and office software;
- Positive attitude,sense of the overall situation.
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