Account Manager, Client Experience

OverviewAccount Manager, Client Experience At Power Digital Marketing.
We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world.

We are a people-first firm and value diversity in backgrounds and experiences.

Our vision is to be recognized as the most valued and respected private growth marketing firm in the world, with a scalable brand, culture and services.

Our mission is to power the relentless pursuit of growth and redefine what's possible through a team of growth-obsessed experts who demand innovation and results—driven by integrity, autonomy, and grit.As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative.

Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients.

Our proprietary technology, nova, analyzes businesses through first-party data to aid marketing planning and diligence in M&A, putting marketers in a strategic seat.

Our team challenges traditional planning and measurement through testing and data science across the customer journey.Key ResponsibilitiesClient-centric Communication: Manage day-to-day client communication including strategic updates, workflow and approval updates, proactively keeping clients and internal teams informedProject Management: Adhere to the defined scope of work, manage action items through to completion, and maintain forward momentum by overcoming roadblocksMarketing Strategy: Develop integrated marketing plans that align with client objectives; support cross-channel performance forecasts and media plansData-driven Insights: Leverage data and analytics (e.G., Google Analytics, Shopify) to identify strategic opportunities; translate learnings into reporting with actionable next stepsRapport Building: Build strong client relationships and establish Power Digital as a trusted partner; foster collaboration among internal account teamsClient Portfolio: Manage a diverse set of clients totaling up to $175K in monthly recurring revenueClient Retention: Support contract renewal strategy, presentations and proposals with the Account Director to extend partnershipsService Expansions: Identify additional strategies to improve performance and expand client partnershipsEmploy AI technologies to enhance and optimize business processesUtilize Power Digital's Nova ecosystem as it relates to your departmentOther tasks and projects as assigned by Client Services leadershipRole RequirementsBachelor's Degree in Marketing, Communication or related discipline3-5 years digital marketing experience; experience executing cross-channel plans preferredAt least 2-3 years leading cross-channel marketing plans at scale with data-driven executionCross-channel account management experience required (at least 2 years)Advanced understanding of digital marketing with experience in earned, paid, owned media, attribution, reporting, and optimizationHands-on experience with Google Analytics and/or first-party reporting platforms (Shopify, Salesforce Marketing Cloud, Adobe, etc.)Campaign leadership for end-to-end development in a multi-channel environmentStrong relationship and strategic consulting skills with technical curiosityExcellent written and verbal communication at executive levelSelf-starter with high energy, organization and time management skillsAbility to manage multiple projects simultaneously and thrive in a fast-paced environmentEntrepreneurial spirit with a passion for problem-solving, ongoing learning and growthKey Performance Indicators (KPIs)8.8 Average Client NPS105% Quarterly Net Revenue RetentionMost Important Things (MITs)Marketing Strategy, Development and ExecutionClient Retention and Client Revenue GrowthExcellence in Project ManagementPower Digital's people and culture are at the core of our success.

We are an Equal Opportunity Employer and value diversity in our team's backgrounds and experiences.

All employees' points of view are key to our success, and inclusion is everyone's responsibility.Please be aware of fictitious job openings or solicitations.

Power Digital does not charge any application, processing, or training fee.

All genuine job openings are posted on our careers page.

If you have doubts about authenticity, contact ******.