CRM Analyst

Ready to accelerate your career?

Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale.

Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices.

We're building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.

What you'll do

We're looking for a CRM Analyst to support Clara's Growth CRM team through hands-on execution, automation, data analysis. This role sits at the intersection of Lifecycle, Growth, Product, and Data, and plays a key role in improving user activation, engagement across the customer journey.

Your core responsibilities will include:

• Executing and optimizing lifecycle and engagement strategies.
• Building and maintaining automated workflows using tools like n8n, Zapier, or similar to enable CRM operations and multi-channel campaigns.
• Designing, executing, and analyzing growth experiments and A/B tests across CRM channels.
• Measuring and reporting on key KPIs such as activation, engagement, conversion rates, retention, churn, CAC, LTV, and ROI.
• Collaborating with Product, and Data teams to ensure correct event tracking, data quality, and reliable automation.
• Identifying opportunities to improve user journeys through data-driven insights and behavioral analysis.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Must haves

• 3–4 years of experience in Growth, CRM, Lifecycle or Marketing Operations roles.
• Hands-on experience executing multichannel engagement, activation, and churn prevention campaigns with CRM tools such as Customer IO, HubSpot, Amplitude, Mixpanel, Braze, or Saasquatch.
• Strong analytical mindset with solid experience working with funnels, attribution, and marketing KPIs. Business-oriented mindset with strong understanding of growth mechanics.
• Working proficiency in English and Spanish or Portuguese.
• Excellent communication and organizational skills.
• Experience building and maintaining automated workflows using tools such as n8n, Zapier, or similar platforms.
• Experience with SQL, dashboards, and experimentation frameworks.
• Experience using AI tools to optimize workflows

Nice to haves

• Experience in high-growth startup environments
• Experience using Metabase, Hubspot, or N8N
• Experience in campaign personalization or product-led growth initiatives

Why join Clara

At Clara, you'll have the autonomy, speed, and support to make meaningful impact — not just on your team, but on how organizations are run across Latin America.

Who we are

• We're the leading B2B fintech for spend management in Latin America.
• Certified as one of the world's fastest-growing companies, a Great Place to Work, and a LinkedIn Top Startup.
• Passionate about making Latin America more prosperous and competitive.
• Constantly innovating to build financial infrastructure that enables each of our customers to thrive.
• Product-led, high-talent-density culture — designed for builders who raise the bar.
• Proud of our open, inclusive, and values-driven environment.

What we believe in

• #Clarity. We say things clearly, directly, and proactively.
• #Simplicity. We reduce noise to focus on what really matters.
• #Ownership. We take responsibility and never wait to be told.
• #Pride. We build products and experiences we're proud of.
• #Always Be Changing (ABC). We grow through feedback, risk-taking, and action.
• #Inclusivity. Every voice counts. Everyone contributes to our mission.

What we offer

• Competitive salary and stock options (ESOP) from day one
• Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language)
• Annual learning budget and internal accelerated development paths
• High-ownership environment: we move fast, learn fast, and raise the bar — together
• Smart, ambitious teammates — low ego, high impact
• Flexible vacation and hybrid work model focused on results

If you're ready for growth, ownership, and impact — apply now and help us redefine B2B finance in Latin America.

Clara's Hybrid Policy

Claridians in a hybrid mode split their time between working from the office, talking to or visiting customers, or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for each individual and team.

We don't enforce a minimum number of days for most roles, but you're expected to spend time at the office organically, and be at the office most days during your ramp-up or when required by your leader.

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