Sales and Leasing Specialist

About the Role

We're looking for a high-energy, results-driven Sales and Leasing Specialist to serve as the

critical first point of contact for every prospective resident who shows interest in our properties. This is a fast-paced, remote position where speed, warmth, and persistence directly translate to occupancy success. Your mission is simple but vital: connect with every lead within one hour, convert interest into scheduled property tours, and guide qualified prospects through the application process to move-in.

This role is perfect for someone who thrives on call volume, loves the challenge of winning

people over, takes pride in flawless execution of a proven system, and has the organizational

discipline to manage multiple prospects through various stages of the leasing journey

What You'll Do

Speed to Lead Execution

• Monitor the CRM continuously throughout your shift for incoming leads across all properties
• Contact every new lead within 60 minutes via phone (primary) and follow-up communication
• Make multiple contact attempts using strategic timing and persistence until you reach the prospect

Tour Conversion & Sales

• Engage prospects with warmth and professionalism, building rapport quickly over the phone
• Qualify leads, understand their needs and timeline, and match them to the right property
• Overcome objections and address concerns to move prospects toward booking a tour
• Schedule tours and confirm appointments, ensuring nothing falls through the cracks
• Follow up with prospects who haven't responded or are "thinking about it"

Application Management & Administrative Support

• Guide qualified prospects through the application process, ensuring they understand

requirements and timelines

• Proactively follow up with applicants to collect outstanding documents (pay stubs, IDs,

references, etc.)

• Review submitted applications for completeness and accuracy before routing for

approval

• Communicate application status updates to prospects, keeping them informed and

engaged throughout the process

• Coordinate with the property team to resolve application questions and move approved

applicants toward lease signing

• Maintain organized tracking of all prospects in the pipeline—from initial contact through

CRM Management & Documentation

• Log all call activity, prospect details, objections, and outcomes in the CRM accurately and immediately
• Update lead status and next steps to ensure seamless handoff to the touring team
• Track your own metrics: contact rate, conversion rate, tours booked, and speed to lead performance

Accountability & Optimization

• Own your daily and weekly goals for calls made, contacts reached, and tours booked
• Identify patterns in objections or drop-offs and proactively suggest improvements
• Maintain high energy and quality standards even during high-volume periods

What We're Looking For

Required Skills & Traits

• Exceptional Phone Presence – You sound confident, friendly, and genuine. People want to talk to you even when they didn't plan to.
• Natural Sales Ability – You know how to listen, ask the right questions, create urgency, and close without being pushy.
• Self-Starter Mentality – You don't need someone looking over your shoulder. You see a lead, you call it. You see a problem, you solve it.
• Highly Organized – You're tracking dozens of leads at different stages and nothing slips through the cracks. You thrive on systems and follow-through.
• Resilient & Consistent – Rejection doesn't faze you. You understand that 50 calls might lead to 10 conversations and 3 tours, and you're energized by that reality, not discouraged.
• Detail-Oriented – You understand that accurate CRM data isn't busywork—it's what allows the team to win.
• Process-Driven – You understand that accurate CRM data and complete applications

aren't busywork—they're what allows the team to win.

• Comfortable with Repetition – You're calling leads all day. If you need constant variety, this isn't the role for you. If you love perfecting a craft through repetition, you'll excel here.

Preferred Experience

• 1-2+ years in inside sales, appointment setting, leasing, or customer service roles (property management experience is a plus but not required)
• Experience working in a CRM system (Yardi, Knock, Rent Manager, Salesforce, or similar)
• Experience managing application processes, collecting documents, or similar

administrative workflows

• Proven track record of hitting or exceeding call/conversion metrics
• Experience in a remote or virtual work environment

What Success Looks Like

Within 30 days, you're:

• Consistently contacting 90%+ of leads within 60 minutes
• Booking tours per week
• Maintaining accurate CRM records with zero missed follow-ups

Within 90 days, you're:

• A trusted subject matter expert on objection handling and lead conversion
• Hitting or exceeding monthly tour-booking targets
• Proactively identifying bottlenecks and suggesting process improvements
• Managing a full pipeline of prospects from first contact through move-in with minimal

supervision

Work Environment

• Fully remote position – Work from home with reliable internet and a quiet workspace
• Core working hours required – Leads come in during business hours and evenings; schedule flexibility within coverage windows
• High call volume – Expect to make calls per day depending on lead flow
• Metrics-driven culture – You'll be measured on activity (calls, contact rate) and outcomes (tours booked)

Why This Role Matters

You are the engine of our occupancy. Every tour booked is a potential resident, and every resident means a thriving property. Your ability to move fast, connect authentically, and close with confidence directly impacts the success of our portfolio. If you love the thrill of high-volume sales, take pride in flawless execution, and want to be a linchpin in a growing operation, this is your role.

Job Type: Full-time

Pay: From $24,000.00 per month

Work Location: Remote