Empleos actuales relacionados con Customer Support Engineer - Mexico City Metropolitan Area - NIR-YU
-
Product Support Engineer
hace 7 horas
Mexico Metropolitan Area Luxoft A tiempo completoAbout the Role We are looking for a Product Support Engineer to join our Support Services team , focused on high-end, hardware-based network testing solutions. Our customers include service providers, network equipment manufacturers, and enterprise organizations that rely on our technology to test, measure, and validate their network designs and devices...
-
Technical Support Engineer | Customer-Focused Troubleshooter
hace 2 semanas
Mexico City Singular A tiempo completoA tech company in Mexico is seeking a Technical Support Engineer to handle customer and partner support. The ideal candidate has 4+ years in customer service, is fluent in English and Spanish, and possesses strong analytical skills. Responsibilities include technical troubleshooting, collaborating with product teams, and mentoring staff. This role offers a...
-
Product Support Engineer
hace 7 horas
Mexico Metropolitan Area Luxoft A tiempo completoResponsibilities: As member of our Support Services team you would represent our client's brand by providing customers and end users with great technical support by the proper handling of support cases. These cases involve the following activities. • Respond incoming Service Requests from external customers, and our Sales Engineers and Sales teams via...
-
Product Support Engineer
hace 7 horas
Mexico Metropolitan Area Luxoft A tiempo completoProject Description: We are a team of Product Support Engineers for a high‑end hardware‑based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. With the help of our products, our clients can deploy services and release...
-
Support Engineer
hace 3 horas
Guadalajara, Mexico Metropolitan Area KogniVera A tiempo completoJob SummaryWe are seeking an L1 Support Engineer / Lead with exposure to Salesforce Commerce Cloud (SFCC) and Order Management Systems (OMS) to provide first-line support for eCommerce applications. The role involves monitoring systems, handling incidents, performing basic troubleshooting, and analyzing logs to ensure platform stability. The engineer will...
-
Customer Support Engineer
hace 1 semana
City, México BlueConic A tiempo completo**Hurry up! We’ve got a dream to build!** At BlueConic, we’re reinventing how businesses grow by transforming customer data into real-time intelligence and action. As the creators of the industry's first Customer Growth Engine (CGE), we help brands move beyond traditional CDPs to a smarter, faster model for growth—powered by AI, built for privacy, and...
-
Technical Support Engineer: Build Solutions
hace 2 semanas
Mexico City Emerson Electric A tiempo completoA global technology company in Mexico City is seeking a Technical Support Engineer to enhance customer success through technical expertise in products and platforms. The ideal candidate will have a Bachelor's degree in Engineering or Computer Science and proficiency in programming languages, ideally LabVIEW. Responsibilities include resolving technical...
-
Technical Support Engineer
hace 2 semanas
Mexico City Singular A tiempo completoThe role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak to...
-
Technical Support Engineer
hace 3 semanas
Mexico City Singular A tiempo completoThe role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak to...
-
Application Support Engineer
hace 2 semanas
Mexico City Cyferd Inc. A tiempo completoCyferd is a fast-growing technology company offering a Composable Solutions Platform that enables businesses to create interconnected applications easily. We develop innovative solutions designed to help organizations work smarter, faster, and more efficiently. As we scale, we are looking for an experienced and driven individual to join the Customer Success...
Customer Support Engineer
hace 5 horas
Customer Support Engineer
Requirements:
- You have excellent communication skills and are comfortable speaking to all sorts of customers
- You are a creative problem solver - when you encounter issues you expedite resolution by offering your own potential fixes
- You are a self-starter with a proactive attitude and the mind-set to work in a start-up environment
- Understanding of technical concepts such as APIs, logs, webhooks, and basic scripting
The Role:
As a Customer Support Engineer, you will be the first point of contact for our customers, combining strong technical intuition with excellent customer communication. You enjoy digging into problems, identifying root causes, and translating technical concepts into clear, actionable guidance for customers.
Responsibilities:
- You will be the first point of contact for our customers by email and chat
- You will handle and coordinate product-specific inquiries, engaging with external stakeholders
- Diagnose and troubleshoot technical issues across messaging, integrations, and telecom workflows
- Identify root causes of customer issues and collaborate with engineering to drive resolution
- Reproduce issues, validate fixes, and communicate outcomes clearly to customers
