IT Help Desk

hace 2 semanas

Circunvalación Guevara Jal, México GDL Connect S de RL de CV A tiempo completo

About Us:

GDL Connect is a US-based company with operations in Guadalajara, Mexico, providing top-tier nearshoring staffing solutions to lower operational costs without compromising company culture. The company focuses on cross-cultural excellence to empower businesses to focus on expansion and growth.

About the role:

Provide comprehensive technical support to internal teams in the use, configuration, and maintenance of systems, applications, printers and equipment, ensuring a smooth and efficient user experience.

Key Responsibilities:

  • Assist clients with the installation, configuration, and operation of equipment and systems.
  • Provide on-site support to resolve issues related to software, hardware, and connectivity.
  • Manage support requests through Help Desk tools, ensuring efficient service delivery and a high level of customer satisfaction.
  • Diagnose and resolve technical issues involving applications, operating systems (Windows and macOS), networks, and peripheral devices.
  • Collaborate with the support team to escalate issues when necessary.

Requirements:

  • Bachelor's degree in Systems Engineering, Information Technology, Computer Science, or a related field (completed degree required).
  • Intermediate to advanced English (B2 to C1), for providing technical support on international platforms.
  • Excellent customer service skills and clear communication abilities.
  • End-user technical support
  • Help Desk tools and ticket management systems.

What We Offer:

  • Salary $20k - $24k gross
  • Full law benefits (20 days of Christman bonus at year, 37.5% instead of 25% of vacation bonus)
  • Punctuality and attendance bonus of $2,200 MXN tax free monthly
  • Caja de Ahorro
  • Excellence bonus of $1,000 MXN tax free trimestral
  • Medical Insurance (mayor, minor and preventive)

Tipo de puesto: Tiempo completo

Sueldo: $20, $24,000.00 al mes

Beneficios:

  • Caja de ahorro
  • Días de maternidad superiores a los de la ley
  • Días de paternidad superiores a los de la ley
  • Programa de referidos
  • Seguro de gastos médicos
  • Seguro de gastos médicos mayores
  • Seguro dental

Pregunta(s) de postulación:

  • Are you comfortable working in an onsite setting?
  • What's your salary expectation in Mexican pesos and gross wisely?

Idioma:

  • Inglés (B2 - C1) (Deseable)

Lugar de trabajo: Empleo presencial

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