Field Service Technician

In this role, your responsibilities will be:

• Provide remote support to clients via telephone or email.

• Identify and correct tooling setup problems on the client's production line.

• Application of policies and strategies to obtain short-term results (1 year or less).

• The issues are difficult or of moderate complexity.

• Influences external people (client) in area of responsibility regarding procedures, practices, and policies

Who you are:

Branson Ultrasonics Corp, business unit of Emerson Automation Solutions, is WW leader in design and manufacturing of ultrasonic equipment used in plastic joining, metal welding and cleaning solutions. We are an equal opportunity employer. Branson is committed to providing a workplace free of any discrimination or harassment. At Branson, we offer a wide range of benefits and career challenges.

For this role, you will need:

- 1 to 3 years of technical experience required.

- Good electro/mechanical skills (electrical & electronics).

- Ability to read and interpret design and layout drafting.

- Ability to troubleshoot equipment and processes at field.

- Must possess a valid driver's license and US visa.

- Good communications skills in both written and oral form.

- Ability to lift 50 pounds.

- Service oriented.

- Fluent communication in English.

- Ability to travel.

- Tijuana y MX area.

Preferred qualifications that set you a part:

• Typically, 5+ years of professional experience in a service shop or similar mechanical/technical role before transitioning to field service is preferred.
• Specialized Technical Training/Education: technical field (like electronics, industrial maintenance, computer science, or engineering) 
• Diagnostic Proficiency: In-depth understanding and experience with diagnostic tools and software used for the specific equipment (e.g., mechanical, electrical, hydraulic systems).
• Reading Schematics: Ability to read and interpret technical drawings, blueprints, and manuals.

Essential Soft Skills

Because a Field Service Technician acts as the frontline representative of the company, strong interpersonal skills are highly valued:

• Excellent Troubleshooting and Problem-Solving Skills: The ability to think critically, work independently, and find swift, effective solutions under pressure.
• Strong Communication and Customer Service: Skills for explaining complex technical issues clearly to non-technical customers, providing training, and ensuring customer satisfaction.
• Time Management and Organization: Ability to own your workload, manage a travel schedule, adhere to tight deadlines, and perform thorough documentation of all services rendered.
• Adaptability and Independence: Comfort with traveling to various job sites, working in diverse and sometimes harsh conditions, and adjusting to changing schedules.
• Attention to Detail: Meticulousness in following procedures, performing diagnostics, and accurately documenting all work and safety adherence

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.

WHY EMERSON 

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

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ABOUT EMERSON 

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team – let's go

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