Customer Service Representative

hace 3 días

Polanco, Ciudad de México Tetra Pak processing and packaging solutions for food and beverages A tiempo completo

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to  make an impact to be proud of – for food, people and the planet.

Job Summary

We are now seeking a dynamic and customer-focused Customer Service Representative to drive Order Management and Design and handle operational performance within an assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities. You will work for the Customer Service Team to identify and achieve sustainable growth by understanding customer needs to achieve back and front responsibilities.
The position is based in Polanco, Mexico City.
You will be travelling 25% of your time to our Converting Factory (Queretaro) & some Customer sites.
Tetra Pak is not sponsoring work visas or relocation for this position.

What you will do

As a Customer Service Representative, you will:

  • Executes all transactional activities related to order management, and design administration.
  • Secure claim administration for Packaging Material (PM) and Additional Material (AM)
  • Chain service levels using the World Class Manufacturing (WCM) methodology.
  • Collaborate with cross-functional areas within Order Fulfilment Packaging Material (OFPM) to secure smooth order handling transactions.
  • Achieve KPIs of area (customer satisfaction levels)
  • Execute presentations. (You should prepare visual & graphic information).
  • Drive continuous improvement of Finished Goods Inventory levels.
We believe you have
  • Bachelor's degree or equivalent
  • 3-5 years of experience in a similar role.
  • Upper-intermediate English level (written and spoken)
  • Upper-intermediate excel level (Macros, pivot tables, fx, logics fx, tables, & graphics)
  • Nice to have Power BI knowledge.
  • Teamworking skills.
  • Strong skills using SAP
  • Strong communication and interpersonal skills.
  • Strong business understanding within sales, marketing, and customer service.
  • Strong planning & logistics understanding.
  • Strong organizational skills, ability to multitask and attention to details

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

If you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page at  

This job posting expires on December 17, 2025.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

  • Customer Service Representative

    hace 2 semanas

    Polanco, Ciudad de México Tetra Pak A tiempo completo $80,000 - $150,000 al año

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.And we need people like you to make it happen.We empower you to reach your potential with opportunities to make an impact to be proud of...

  • Senior Service Delivery Manager

    hace 1 semana

    Polanco, Ciudad de México Thales A tiempo completo USD80,000 - USD120,000 al año

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

  • Customer Service Quality Analyst

    hace 7 días

    Polanco, Ciudad de México BYD MÉXICO A tiempo completo $250,000 - $500,000 al año

    BYD México, leader in electromobility, is looking for your talent as Quality Assurance Jr. Engineer, to ensure that excellence in our services from the dealers.This is a commercial role, not related to manufacturing or similar, profiles with that experience will not be considered.Key ResponsibilitiesConduct secret visits to BYD dealer service centers and...

  • Inside Sales

    hace 2 semanas

    Polanco, Ciudad de México Hanwha Vision A tiempo completo $900,000 - $1,200,000 al año

    Inside Sales Representative – Latin AmericaLocation:Mexico City, Mexico (On-site)Company:Hanwha VisionAbout Hanwha VisionHanwha Vision is a global leader in advanced video surveillance and security solutions, providing innovative technologies that empower safer and smarter environments. With operations across the Americas, our Mexico City office serves as...

  • Learning and development associate

    hace 3 días

    Polanco, Ciudad de México Cart A tiempo completo

    About is one of the fastest-growing commerce enablement companies, providing digital and physical infrastructure that helps B2C, B2B, and public sector organizations unify operations from product discovery to delivery. Our enterprise-grade software, services, and logistics network—including omnichannel fulfillment centers—empower merchants to simplify...

  • Aftersales Dealer Manager

    hace 2 semanas

    Polanco, Ciudad de México BYD MÉXICO A tiempo completo $120,000 - $180,000 al año

    BYD México is looking your experience asAftersales Dealer Managerto oversee and strengthen aftersales operations across our dealer network. This role requires a professional with a strong presence in the service area, proven leadership, and the ability to ensure that dealers.IMPORTANT: Candidates from OEM, Corporate or other industries will be not...

  • Services Key Account Manager

    hace 7 días

    Polanco, Ciudad de México Tetra Pak A tiempo completo $60,000 - $120,000 al año

    Job description:Job SummaryWe are now seeking a dynamic and customer-focused Services Key Account Manager, as part of the Tetra Pak Services Sales Team, to manage and develop focused sales areas, and customer relationships from a Tetra Pak Services perspective. In this position, you will be the key point of contact for the customer, not only looking to...

  • Aftersales Fresh Graduate Analyst

    hace 2 semanas

    Polanco, Ciudad de México BYD MÉXICO A tiempo completo $250,000 - $500,000 al año

    Position OverviewTheAftersales Fresh Graduate Analystwill support and drive the performance of BYD's dealer after-sales operations across Mexico. This role is key to support implementing policies that enhance customer satisfaction, Net Promoter Score (NPS), and dealer profitability. We're looking for a proactive and analytical professional eager to develop...

  • Future Talent

    hace 7 días

    Polanco, Ciudad de México Tetra Pak A tiempo completo $250,000 - $500,000 al año

    Job description:Job SummaryAt Tetra Pak, you'll have the opportunity to develop your leadership skills and gain extensive business knowledge in a truly global environment. As part of our Future Talent Program – Leadership Track, an 18-month journey designed to empower you to reach your potential while making an impact, you'll be a valued team member with a...

  • Senior Operations Manager

    hace 5 días

    Polanco, Ciudad de México ttg Talent Solutions A tiempo completo

    Job Title: Senior Operations ManagerLocation:Mexico – Assigned Region (frequent travel between units required)Work Arrangement:On-site (frequent travel between units required)Schedule:Full-time, flexible hours including extended hours during events or auditsType of Contract:PermanentJob SummaryWe are seeking an experienced and strategicSenior Operations...