Employee Relations Manager, Employee Relations

Description
Amazon Web Services (AWS) is looking for experienced and motivated technologists who possess a unique balance of technical depth and strong interpersonal skills. You will partner some of the worlds largest Automotive and Manufacturing companies, to craft highly scalable, flexible and resilient cloud architectures that address customer business problems and accelerate the adoption of AWS services. In collaboration with account managers, you will assist in driving growth across a set of global customers in your defined country. As a trusted customer advocate, the solutions architect will help organizations understand best practices around advanced cloud-based solutions, and how to migrate existing workloads to the cloud. You will have the opportunity to help shape and execute a strategy to build mind share and broad use of AWS within enterprise customers. The ability to connect technology with measurable business value is critical to a solutions architect. You should also have a demonstrated ability to think strategically about business, products, and technical challenges.

Here Are Some Other Qualities We Are Looking For
Be great fun to work with.

At AWS, we have a credo of "Work hard. Have fun. Make history". In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact.

Enjoy working with large, global customers. You will have a passion for educating, training, designing, and building cloud solutions for a diverse and challenging set of enterprise customers.

Have a strong understanding of large scale computing solutions. The ideal candidate will have past experience working as a systems or support engineer. You will enjoy keeping your existing technical skills honed and developing new ones, so you can make strong contributions to deep architecture discussions. You will regularly take part in deep-dive education and design exercises to create world-class solutions built on AWS.

Key job responsibilities

• Serve as a trusted technical and AI advisor to customers, understanding their business needs and technology challenges to architect customized solutions
• Lead discussions to shape a customer's long-term technology and AI strategy and guide them on trade-offs between short-term fixes and extensible, scalable solutions
• Design end-to-end solutions leveraging both technical expertise and business acumen, driving consensus across multiple teams to deliver impactful solutions
• Proactively identify opportunities to accelerate implementation through reusable components, parallel workstreams, etc.
• Share knowledge by developing technical content like sample code, presentations, workshops to exemplify best practices and educate customers
• Drive product innovation by gathering customer feedback, translating needs into clear requirements, and partnering with product teams through development
• Resolve complex technical problems through root cause analysis, both for customers and internally
• Contribute strategic planning, recruiter/develop talent, build team consensus, and provide guidance to more junior solutions architects

A day in the life

• Review customer requirements and technical challenges, focusing on opportunities to implement complex solutions architectures that can transform business outcomes also leveraging AI capabilities
• Develop proof-of-concepts that demonstrate how cloud solutions c

Basic Qualifications

• Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in a professional field or military
• Experience in IT development or implementation/consulting in the software or Internet industries
• Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
• Experience in design, implementation, or consulting in applications and infrastructures
• Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients

Preferred Qualifications

• Bachelor's degree; advanced degree, JD, or other specialized training in labor/employee relations.
• Experience working in unionized settings.
• Experience in designing and delivering successful training programs.
• Team player with demonstrated strong written and oral communication skills; excellent public speaker.
• Strong interpersonal and persuasion skills, enabling individual to establish partnerships working with senior leaders and across organizational lines.
• Able to handle confidential information in a mature and professional manner
• Highly analytical thinker and problem solver.
• Strong project and time management skills with ability to multi-task and manage multiple projects to closure.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- AWS EMEA SARL (UK Branch)

Job ID: A3068644