Customer Representative

hace 19 horas

Ciudad de México, Ciudad de México Nir Yu A tiempo completo

Responsibilities:

  • On-site Technical Service & Troubleshooting
    • Rapid Response: Provide 24/7 timely response to emergency calls from customers' production lines. Accurately diagnose and resolve aluminum foil-related production issues (such as pinholes, web breaks, surface defects, misalignment, stretching, and poor sealing) to minimize customer downtime losses to the greatest extent.
    • Root Cause Analysis: Conduct in-depth investigations into quality incidents using professional tools and methodologies (e.g., 8D, 5Why). Analyze the root causes, compile detailed technical reports, and drive the internal formulation of corrective and preventive actions (CAPA).
    • Quality Communication Liaison: Coordinate the handling of customer complaints, organize communication meetings between customers and internal departments of our company (production, quality, and technical departments), ensure accurate and efficient information transmission, and track the implementation and verification of improvement measures.
  • Customer Relationship Management & Value-added Services
    • Daily Liaison: Act as the "chief representative" of our company at the customer site.
    • Establish and maintain good, mutually trusted professional relationships with the customer's procurement, quality, production, R&D and other departments.
    • Technical Training: Regularly provide technical training and exchanges to the customer's operation and quality control teams on aluminum foil material properties, application essentials, and prevention of common issues, to improve the customer's ability to correctly use our products.
    • Demand Insight: Proactively collect and feedback customers' new requirements, technical trends, and market dynamics, providing first-hand information for the company's market strategy and product planning.

Requirements:

  • Residence: Local Mexican, with residence close to Tetra Pak factories.
  • Education & Experience: College diploma or above, majoring in Mechanical Engineering, with engineering work experience. Strong customer orientation, high emotional intelligence, pragmatic and reliable, and willing to comply with the headquarters' arrangements.
  • Language Proficiency: Fluent in English; proficiency in Chinese is a plus.

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