Operations Manager

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
Are you passionate about using data to drive strategic decisions, improve operational efficiency, and enhance customer experience? Do you thrive in fast-paced environments where your leadership makes a direct impact? If so, DiDi Tu Negocio is looking for you

We’re seeking a highly accountable and data-driven Operations Manager. In this role, you’ll own high-impact initiatives, leveraging analytics to shape business strategies, streamline processes, and drive sustainable growth. As a key player in our team, you’ll lead cross-functional collaborations, ensuring alignment between data insights and business execution.

Role Responsibilities:
If you thrive in fast-paced environments, enjoy solving challenges with data and innovation, and are passionate about making a measurable impact, this is your opportunity to lead, execute, and elevate operational business performance.

As a key player of this team you will:
**Strategic execution & business impact.**
- Define and implement operational strategies that enhance efficiency, customer retention, and revenue growth.
- Use data analytics to shape product priorities, optimize workflows, and improve the overall customer journey.
- Drive continuous improvement by identifying inefficiencies and implementing scalable solutions that support long-term business success.

**Leadership of Cross-Functional Collaboration**
- Lead cross-functional initiatives, working closely with product, commercial, and customer experience teams to align operational goals with business objectives.
- Serve as a strategic partner to senior leadership, providing data-driven recommendations that impact company priorities.
- Establish best practices and ensure operational processes run smoothly and efficiently.

**Ownership & Problem-Solving**
- Take full accountability for identifying challenges, developing solutions, and ensuring initiatives are successfully executed with measurable outcomes.
- Lead key projects from ideation to execution, ensuring alignment with business goals and customer needs.
- Drive innovation in post-sales interactions, customer experience, and operational efficiency.

Role Qualifications:

- 5+ years of experience in operations, strategy, or business analysis, preferably in data-driven environment.
- Strong analytical skills with the ability to translate data into actionable business strategies.
- Experience managing projects, optimizing processes, and implementing scalable solutions.
- Exceptional leadership and communication skills to work effectively across teams and with senior stakeholders.

**Education**:
Bachelor’s degree in Business, Economics, Engineering, Data Science, or a related field.

**Technical skills**:

- Knowledge of Excel/Google Sheets (advanced functions, pivot tables, macros) for reporting and modeling.
- Ability to run A/B testing and interpret results for optimization.
- Experience with data visualization tools (e.g., Tableau, Power BI, Looker) to communicate insights effectively

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and I