Operations Manager

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:

- The Central Operations team is a cross-functional team tasked with optimizing the marketplace through two levers, pricing and resource allocation, while defining and guiding the business strategy across SSL. The team’s regional scope gives it a unique exposure to a wide range of areas and marketplace conditions across the country. This person will lead our resource management for key cities in Mexico, while actively contributing in defining the long-term strategy in those cities.
- There is a high degree of collaboration in this role: you will work closely with the operations, marketing, and product teams, along with your Central Operations peers in other regions, to create, guide and execute impactful strategies. This role is ideal for someone looking to have ownership on the business strategy, work in a fast-paced & data driven environment and gain exposure to a full suite of projects and functions across the business.

Role Responsibilities:

- Contribute to the long-term business strategy & value proposition using internal, external, qualitative and quantitative data sources with a strategic, data-driven and user-centric approach.
- Full ownership of performance management in your region aligned with business strategy, holding others & yourself accountable based on your markets’ performance.
Manage cross-functional projects & stakeholders to make sure every area is aligned with our strategic and tactical guidelines while contributing towards the same goal.
- Optimize resource allocation to ensure we reach our business goals through investment decisions across cities and channels guided by a data-driven and business-driven mindset.
- Contribute to the development of resource allocation frameworks by testing new initiatives, iterating on existing ones, sharing best practices and working closely with your peers from different areas and seniority levels.
- Oversee the execution of initiatives in your markets coordinating with all relevant functions, reacting quickly to changes in the marketplace, always aiming to anticipate different scenarios and having clear governance mechanisms.
- Contribute to improve existing & create new processes both in your markets and across LatAm.
- Contribute to talent development.

Role Qualifications:

- Clear strategic thinker: You are able to navigate ambiguous, data-rich environments to define a strategic vision and structure it into actionable components for a team.
- Proven people and project manager: You have a track-record managing multi-functional projects and are able to achieve results through resources that do not report directly to you.
- Detail-focused, hands-on implementer: You should be excited about experimenting, figuring out how to get things done yourself and failing fast so that we can continuously improve. You thrive on executing a project, showing an impact, and moving onto the next challenge.
- Data-driven manager: The use of logic and data is central to your decision-making process. It is paramount to strategies you craft and decisions you make.
- Fast mover: You have demonstrated success in high-performance environments (e.g. experience in startups, finance, or management consulting).
- 4+ years of previous professional experience in strategic, analytical, operational, and/or product roles.
- Fluent in English and Spanish.
- Based in CDMX

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We bel