Business Operations, Senior Manager

**Business Operations, Senior Manager - Mexico DF, Mexico**

If you are interested in joining a globally diverse organization where our high impact contributions are recognized and celebrated both by our customers and our leadership, allowing each of us to thrive, then it is time to join Western Union as a Business Operations, Senior Manager.

**Western Union powers your pursuit.**

In this role, you will oversee Western Union’s Financial Entity in Mexico, coordinate regulatory activities, manage audits, and handle daily operations.

**Role Responsibilities**
- Support day-to-day operations and set up strong foundations to make sure the entity is ready for launch.
- Create and roll out plans that reduce manual work and encourage teamwork across all stakeholders.
- Coordinate with both internal and external partners to keep regulatory tasks on track and manage any ad-hoc requests from authorities such as Banxico, Condusef, and CNBV.
- Manage regular audits and visits from different regulatory agencies.
- Work on integrating payment systems like SPEI, card processors, and banking partners.
- Team up with suppliers and internal teams to build smooth operational processes, including reconciliation, clear workflows, and SLAs that meet regulatory standards for these integrations.
- Collaborate with Customer Care to put together live support systems for our customers.
- Develop and maintain a Business Continuity Plan, following regulations for contingencies.
- Oversee payments, claims, fraud cases, and chargebacks to keep things running efficiently.
- Continuously look for ways to improve how transactions are processed and connect with new networks as needed.

**Role Requirements**
- To be successful in this role you will have 9-12 years of relevant operational excellence, preferably in Retail Banking, IFPE, SOFIPOS, Remittance, Digital Payments, Mobile Money and other financial services.
- You have a good understanding of the financial services markets or retail and digital operations and an understanding of today’s technological standards
- Previous experience of lean and agile working methodologies is also desirable.
- Business development and operations to build products that delight our customers in Mexico.
- Background in managing direct and cross-functional teams.
- English proficiency is a must.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

Your Mexico
- specific benefits include:

- Grocery voucher.
- 2 personal days off.
- Savings fund.
- Insurance for Major Medical Expenses, Vision, Dental.
- Online medical insurance 24/7.
- Special days for marriage or concluding an academic degree.

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

LI-GV1 #LI-Hybrid

Estimated Job Posting End Date:
07-31-2025