Customer Service Team Lead for Hoa Management

hace 3 días

Desde casa, México Prime Virtual A tiempo completo

We are seeking a dynamic and experienced CSR Team Lead to join the growing team of a US-based Community Association Management company. **Experience in the Community Association Management industry is required.**

This professional will be responsible for overseeing the customer service representatives to ensure they provide excellent support, achieve performance targets, and maintain a high level of satisfaction. This role involves coordinating daily operations, providing training and support, and acting as a point of escalation for complex customer issues. This role also requires effective coordination and management of tasks within the **VANTACA software platform**.

**Responsibilities include**:
Team Leadership:

- Supervise, motivate, and mentor a team of customer service representatives.
- Conduct team meetings to update the team on best practices and expectations.
- Provide constructive feedback and performance reviews to team members.

Customer Support:

- Handle escalated customer inquiries and complaints in a professional manner.
- Ensure all customer interactions are handled with the highest level of service.
- Assist with resolving complex customer issues and provide appropriate solutions.

Training and Development:

- Train new customer service representatives and provide coaching to team members.
- Develop training materials and conduct training sessions to enhance team performance.

Performance Management:

- Monitor team performance metrics and KPIs, ensuring targets are met.
- Prepare and present performance reports to the Customer Service Manager.
- Implement strategies to improve team efficiency and customer satisfaction.

Operational Coordination:

- Ensure adequate staffing levels to meet customer service demands.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to resolve issues and improve processes.

**Qualifications**:

- Minimum of 3-4 years of experience in **Customer service roles for HOA or Property Management industry** **(US-based companies)**:

- Previous experience in a leadership or supervisory role preferred.
- Experience with **Vantaca software** is highly desirable.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and conflict resolution skills.
- Ability to multitask and manage time effectively.
- Proficient in customer service software, CRM systems, and Microsoft Office Suite.
- Strong leadership and team-building skills.
- High level of patience, empathy, and professionalism.
- Detail-oriented with a focus on delivering quality service.
- Ability to work in a fast-paced environment and handle high-pressure situations.
- Willingness to work for a full time 40 hours a week following US Timezone

**PERKS**:
100% Payroll (Benefits of law)
Superior benefits after 5th month:

- Savings fund of 8%
- 30-day Christmas bonus
- Sick leave
- Major Medical insurance
- Location: Anywhere in Mexico (Fully remote opportunity - Must count with Intel Core i5 / Ryzen 5 and at least 8 GB RAM memory)
- Able to work 40 hours per week (5 days a week, 8 hour shift + 1 hour lunch, US Eastern time zone)
- _______

Pay: From $21,000.00 per month

**Experience**:

- HOA / Property Management : 2 years (required)
- Customer Service : 3 years (required)

**Language**:

- Advanced English (required) (required)

Work Location: Remote

  • Customer Service Representative

    hace 1 semana

    Desde casa, México Prime Virtual Staffing A tiempo completo

    **Responsibilities**:_ - Resolve Complaints: Address and resolve issues from community members professionally. - Manage Violations: Educate on rules, issue violations, and escalate as needed. - Maintenance Coordination: Manage maintenance requests, assign tasks, and follow up on completions. - Account Assistance: Help with account queries, explain budgets,...

  • Maintenance Coordinator

    hace 2 semanas

    Desde casa, México Prime Virtual A tiempo completo

    An HOA / Community Management company based in Connecticut, is seeking a skilled Maintenance Coordinator. This role is ideal for someone with a background in property management, particularly in U.S.based HOA settings, who excels at organization, communication, and problem-solving in a fast-paced environment.**Responsibilities**:- Coordinate and follow up on...

  • Customer Service Representative

    hace 1 semana

    Desde casa, México 1 Customer Service A tiempo completo

    Job Title: Customer Service Representative (Bilingual English/Spanish) Company: 1 Customer Service Location: Remote - Mexicali, Baja California **Job Type**: Full-Time (40 Hours per week) Job Summary: Key Responsibilities: - Work with our ticket system to resolve customer inquiries and complaints in a timely manner - Retain customers and resolve...

  • Sales and Customer Service Team Leader for

    hace 1 semana

    Desde casa, México PlacidWay A tiempo completo

    **Key Responsibilities**: - Team Leadership: Lead, mentor, and develop a team of Sales and Customer Service Representatives. Provide ongoing training and support to team members to enhance their sales and customer service skills, with a focus on medical tourism. Conduct regular team meetings to communicate goals, expectations, and updates. - Lead...

  • Customer Service Representative

    hace 3 días

    Desde casa, México Brickon Property Management A tiempo completo

    **Customer Service Representative Job Description** **Who We Are**: Brickon is a short-term rentals company, aiming to become the biggest and beloved brand of high hospitality in México, Latam and the world. **About the Role**: We are looking for an ambitious Customer Service Representative that can provide our clients and guests with the most...

  • Hoa / Property Management Support - Administrative

    hace 2 semanas

    Desde casa, México Prime Virtual Staffing A tiempo completo

    Our client, a company providing HOA/Community management services in Arizona, is looking for a Community Support Specialist.Seeking for a highly professional individual who should have strong Time Management and Organizational skills, along with excellent communication skills. This person will be reporting to Community Association Manager and assisting with...

  • Senior/data Team Lead

    hace 2 semanas

    Desde casa, México IQVIA A tiempo completo

    **Job Overview**Independently manage end-to-end delivery of data management services for single/multi-service projects, ensuring quality deliverables on time and within budget, to customer satisfaction. Provide comprehensive data management expertise to Clinical Data Management (CDM) team to provide high quality data management products that meet customer...

  • Customer Service Representative, Hoa

    hace 1 semana

    Desde casa, México Porch A tiempo completo

    Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners...

  • Sr. Data Team Lead

    hace 2 semanas

    Desde casa, México IQVIA A tiempo completo

    Job OverviewIndependently manage end-to-end delivery of data management services for single/multi-service projects, ensuring quality deliverables on time and within budget, to customer satisfaction. Provide comprehensive data management expertise to Clinical Data Management (CDM) team to provide high quality data management products that meet customer needs....

  • Customer Success Team Lead

    hace 3 semanas

    Desde casa, México Juniper Data Center A tiempo completo

    **Job Title**:Customer Success Team Lead**Summary**:The Customer Success Team Lead supervises and leads a team of account managers. Communicates company goals, important information, and deadlines to the team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeping management updated on team...