Customer Experience Specialist
hace 4 días
The Role:
We are looking for an experienced and creative Customer Experience Specialist to join our growing Customer Experience Team and take our company and platform to the next level There are different shifts a Specialist could be assigned to work.
**Responsibilities**:
- Review student documents to ensure student eligibility for consideration across diverse educational backgrounds-
- Work across teams to ensure program requirements and intakes are accurate to ensure optimal student outcomes- Assist applicants with program inquiries and requirements- Provide advisement to students on alternative program options that meet their interests and educational backgrounds-
**Qualifications**:
- 1-3 years customer service experience- Associates or Bachelor's degree an asset- Flexibility to work on a North American (Eastern Standard Time) schedule on occasion- Proficiency in proofreading/editing text to ensure spelling and grammatical correctness- Strong analytical abilities, detail-oriented and high level of accuracy- Working knowledge of Google spreadsheets, Microsoft Word and Gmail- Adept researching and problem-solving capabilities- Someone who thrives in a collaborative, teamwork environment- Aptitude for prioritizing tasks with attention to detail to ensure information accuracy- Ability to work in a flexible, fast-paced environment to meet multiple deadlines and adapt to new policies and procedures-
- Exceptional problem-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships- Excellent interpersonal skills and verbal and written communication skills in English- Professional references available for review
Life at ApplyBoard:
By joining our team, you have the opportunity to:
- Join the fastest-growing technology company in Canada, with many opportunities for growth and advancement- Work alongside a globally diverse team of over 1,500 team members based in over 25 countries, who speak more than 75 languages.- Make a difference in the lives of thousands of students as they explore educational opportunities- Want to learn more about ApplyBoard, read our- Life at ApplyBoard Blog
- , and be sure to follow us on our- LinkedIn page
- .
About ApplyBoard
ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50 list in 2019 and #2 in 2020.
ApplyBoard was also been named to LinkedIn’s list of Top Startups in 2020 and 2021 and TechTO’s list of top Canadian Rocketship companies to accelerate your career in the Tech Industry.
In 2021, ApplyBoard announced a C$375M Series D funding on a C$4B valuation. This funding will allow us to further invest in our technology, grow our team around the world, and serve more students on our mission to educate the world. Thank you for your interest in ApplyBoard. Please note that only qualified applicants that have been selected for an interview will be contacted.
ApplyBoard is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any accommodations or assistance during the recruitment process, please let us know.
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