Specialist Customer Service

hace 2 semanas

Tlahuac, México John Crane A tiempo completo

The Customer Service Representative initiates, coordinates, and maintains a flow of information to various accounts to ensure the highest levels of customer service

**Duties & Responsibilities**
- To ensure ultimate customer satisfaction, communicate customer needs to whatever level of the internal organization necessary - purchasing, fabrication, assembly, planning, traffic, distribution, quality.- Expedite and procure work in progress material to enable visibility for satisfying customer demand
- Coordinate the review of customer incoming orders in terms of pricing, specifications, account status, shipping requirements, and product availability and ultimately the entry of appropriate orders
- Generate simple quotes for intercompany and external customers.

**Diversity & Inclusion**

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

**The Individual**
- Bachelors degree in Industrial, Mechanical or Administration (similar)
- Minimum 2 years related work experience.
- Must have ERP system experience.
- Intermediate level skills with Microsoft Office products.
- Ability to read blue prints, identify product lines and answer basic technological questions, in certain locations.
- Strong verbal, written, problem solving, and organization skills required.
- Experience in planning, materials and scheduling as needed.
- Bilingual English - Spanish.

**About Smiths**

**About John Crane**

**Additional Information**
- According our mission, vision and Global Policies:_
- **_Under no circumstances shall Staff be charged any fee or other costs in relation to their recruitment to work at Smiths, whether directly or indirectly. _**_Any recruitment fees shall be paid by Smiths._**:

- **_Smiths will not employ anyone below the age of 18. Smiths will take reasonable steps to satisfy itself of the member of Staff’s age before that person starts work at Smiths. When persons under the age of 18 are employed, they must not do work that is mentally, physically, socially or morally dangerous or harmful or interferes with their schooling by depriving them of the opportunity to attend school._

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