Digital Customer Success Specialist
hace 6 días
**Why Join Us?**:The Infinity Customer Success Group is comprised of a global group of program experts, providing ongoing support and oversight for our Infinity customers under contract, to ensure customer satisfaction and loyalty.The **Infinity Digital Customer Success Specialist** administers the Infinity accounts that no longer require a designated CSM.You will manage those accounts and will communicate with them regularly through digital means, to ensure that the different elements of their Infinity agreement are well fulfilled.**Key Responsibilities**:- Detailed understanding of the different contracts to ensure agreement fulfillment- Regular interaction with the respective Sales teams- Manage and collaborate with internal resources to ensure customer satisfaction- Daily updating of project status within the Infinity project management Jira portal- Proactive reporting to customers, partners and Check Point resources on project status- Order processing through our backend team- Infinity allowances tracking- Ensuring that all annual licenses and services are renewed on time- Examining usage trends- Regular monitoring of the accounts’ health and offering course of action- Infinity Newsletter distribution**Qualifications**:- At least 2 years of customer service/facing experience- Excellent service orientation manifested in a customer first approach- Strong organizational skills in a dynamic and stressful environment- Ability to smoothly navigate and interface with internal/external teams- Excellent communication skills- English level - fluent and proficient- Capacity to work independently while also being a team player- Familiarity with CRM and ticketing/program management systems - advantage- Proficiency in O365 (Excel & PowerPoint) - advantage- Technical orientation - advantage- Customer Success background is an advantageEOE M/F/Veterans/Disabled
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Customer Success Representative
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Customer Success Specialist
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Customer Success Specialist
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Customer Marketing Specialist
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Customer Success Executive
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Tlahuac, México Xepelin A tiempo completo**¿Qué estamos buscando?**Estamos buscando al mejor **Customer Success Executive**, para ser parte de nuestro equipo. Las funciones principales del puesto consisten en ser el primer punto de contacto de los clientes con Xepelin ayudándoles a solucionar sus dudas, bajar el feedback de cliente con Customer Success para realizar mejoras en la plataforma. Es...
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Tlahuac, México PICAP A tiempo completoPor crecimiento en Picap Mx buscamos:**Customer success****Cómo Customer Success tus funciones serán**:- Enganchar con los pilotos y hacer un acompañamiento puntual durantesus primeros viajes.- Asegurarse de convertir a los pilotos registrados en la base de datos, apilotos activos y con servicios dentro de la aplicación.- Proporcionar apoyo sobre dudas...
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Customer Success
hace 3 días
Tlahuac, México PICAP A tiempo completoPor crecimiento en Picap Mx buscamos:**Customer success****Cómo Customer Success tus funciones serán**:- Enganchar con los pilotos y hacer un acompañamiento puntual durantesus primeros viajes.- Asegurarse de convertir a los pilotos registrados en la base de datos, apilotos activos y con servicios dentro de la aplicación.- Proporcionar apoyo sobre dudas...
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Customer Success Representative
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Customer Success Coordinator
hace 3 semanas
Tlahuac, México PosterPOS A tiempo completo**Customer Success Coordinator****Who we are**Our mission is to make running a business easier for every entrepreneur. We work hard to develop simple and easy software. We aim to make every customer interaction as simple and easy as possible.**Job Activities**- Analyze customer usage, health metrics, and support patterns to identify accounts at risk of...
