Digital Customer Success Specialist
hace 4 semanas
**Why Join Us?**:The Infinity Customer Success Group is comprised of a global group of program experts, providing ongoing support and oversight for our Infinity customers under contract, to ensure customer satisfaction and loyalty.The **Infinity Digital Customer Success Specialist** administers the Infinity accounts that no longer require a designated CSM.You will manage those accounts and will communicate with them regularly through digital means, to ensure that the different elements of their Infinity agreement are well fulfilled.**Key Responsibilities**:- Detailed understanding of the different contracts to ensure agreement fulfillment- Regular interaction with the respective Sales teams- Manage and collaborate with internal resources to ensure customer satisfaction- Daily updating of project status within the Infinity project management Jira portal- Proactive reporting to customers, partners and Check Point resources on project status- Order processing through our backend team- Infinity allowances tracking- Ensuring that all annual licenses and services are renewed on time- Examining usage trends- Regular monitoring of the accounts’ health and offering course of action- Infinity Newsletter distribution**Qualifications**:- At least 2 years of customer service/facing experience- Excellent service orientation manifested in a customer first approach- Strong organizational skills in a dynamic and stressful environment- Ability to smoothly navigate and interface with internal/external teams- Excellent communication skills- English level - fluent and proficient- Capacity to work independently while also being a team player- Familiarity with CRM and ticketing/program management systems - advantage- Proficiency in O365 (Excel & PowerPoint) - advantage- Technical orientation - advantage- Customer Success background is an advantageEOE M/F/Veterans/Disabled
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Customer Success Representative
hace 4 semanas
Tlahuac, México DiliTrust A tiempo completoCustomer Success RepresentativeFor over 20 years, DiliTrust has been supporting legal departments in their **digital transformation **and is one of the world´s leader in** LegalTech. **We have offices in Paris, Madrid, Milan, Montreal, Toronto, Mexico and Lima. More than 2000 companies are using our products in over 50 countries.Are you passionate about...
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Customer Success Representative
hace 1 semana
Tlahuac, México Thomson Reuters A tiempo completo**Associate Client Success Executive****Customer Success/Client Management experience,****Responsibilities**:- What are the primary responsibilities and accountabilities of this role?- Closes renewals and simple upsell opportunities for assigned accounts and/ or geography- Support low-touch customers with end-to-end renewal motion (supported by digital...
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Customer Success Specialist
hace 4 semanas
Tlahuac, México Jobs for Humanity A tiempo completo**Company Description**Jobs for Humanity is partnering with Nielsen to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.Company Name: Nielsen- At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000...
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Customer Success Executive
hace 3 días
Tlahuac, México Xepelin A tiempo completo**¿Qué estamos buscando?** Estamos buscando al mejor **Customer Success Executive**, para ser parte de nuestro equipo. Las funciones principales del puesto consisten en ser el primer punto de contacto de los clientes con Xepelin ayudándoles a solucionar sus dudas, bajar el feedback de cliente con Customer Success para realizar mejoras en la plataforma....
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Customer Success
hace 3 semanas
Tlahuac, México PICAP A tiempo completoPor crecimiento en Picap Mx buscamos:**Customer success****Cómo Customer Success tus funciones serán**:- Enganchar con los pilotos y hacer un acompañamiento puntual durantesus primeros viajes.- Asegurarse de convertir a los pilotos registrados en la base de datos, apilotos activos y con servicios dentro de la aplicación.- Proporcionar apoyo sobre dudas...
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Customer Success
hace 4 semanas
Tlahuac, México PICAP A tiempo completoPor crecimiento en Picap Mx buscamos:**Customer success****Cómo Customer Success tus funciones serán**:- Enganchar con los pilotos y hacer un acompañamiento puntual durantesus primeros viajes.- Asegurarse de convertir a los pilotos registrados en la base de datos, apilotos activos y con servicios dentro de la aplicación.- Proporcionar apoyo sobre dudas...
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Call Center Specialist
hace 3 semanas
Tlahuac, México Marriott International - Customer Engagement Center A tiempo completoMarriott Customer Engagement Center. Mexico City.As a Call Center Specialist, you will be a part of the biggest hospitality company in the world by help our customers with their reservations for over 30 different hotel brands, answer questions about the properties and our rewards program.**Minimum criteria for the Call Center Specialist**:100% English...
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Customer Success
hace 1 día
Tlahuac, México Latam Business School A tiempo completoEn LATAM Business School, el éxito de nuestros clientes es nuestra prioridad. Buscamos un Customer Success Manager que asegure la máxima satisfacción y fidelidad de nuestros clientes a través de un soporte excepcional y personalizado.**Ofrecemos**:- Formación constante en producto y habilidades de servicio al cliente.- Sueldo base y bonificaciones por...
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Customer Success Manager
hace 1 semana
Tlahuac, México Omarketing A tiempo completo**Importante empresa de tecnología**- Solicita Customer Success_**Requisitos**:- Lic terminada en áreas Administrativas titulado- Experiência mínima 1 año- Ingles**Ofrecemos**:- Sueldo $25,000 mensual- Prestaciones de ley- Horario de trabajo 9 a 6- Días a laborar de Lunes a Viernes- Sistema Home Office- Contrato directo con nosotrosTipo de puesto:...
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Customer Success Admin
hace 3 días
Tlahuac, México Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
