Santander - Service Delivery Manager
hace 2 semanas
**RH**:Vicente Ramirez
**Location**:Aguascalientes
**Position**:Service Delivery Manager
**What you’ll do?**
- 1 Client Relationship Management:
- Serve as the main point of contact for clients, maintaining strong relationships and ensuring consistent and clear communication.
- Collaborate closely with the client to understand their needs, manage expectations, and identify opportunities for improvement in service delivery.
- Proactively address client concerns and resolve any issues to prevent dissatisfaction or escalations.
2 Demand Fulfillment:
- Work with clients to anticipate resource needs and coordinate with internal teams to fulfill these demands efficiently.
- Collaborate with internal Practices and other Support Functions to ensure resources align with client requirements and deliverables.
3 Performance Oversight:
- Engage with consultants regularly to monitor their performance and address any potential issues that may impact client satisfaction.
- Provide support and guidance to consultants to ensure they meet or exceed performance expectations and maintain alignment with client needs.
4 Cross-functional Collaboration:
- Coordinate with internal departments, including Practice Leads and Support Functions, to maintain high-quality service delivery and meet client demands.
- Work closely with other Company Entities to ensure seamless and integrated service offerings for the client.
Qualifications:
- Languages: Fluency in both English and Spanish is mandatory.
- Experience: 10+ years in service delivery or account management roles, ideally within the technology, consulting.
**What you’ll bring**:
- Strong interpersonal and communication skills.
- Excellent problem-solving abilities and a proactive approach to client management.
- Experience working with cross-functional teams to meet complex client needs.
**Soft skills**:
Work Underpressure, Quality at work, Results Oriented.
**What can YOU expect in a career with Capgemini?**
- Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
- You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
- You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
- Capgemini offers a competitive compensation and benefits package.
- Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
- Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.
**You will love this job because**
- Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
- Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.
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