Ioc Specialist

**_Puebla_**
**_, _**
**_Mexico_**
**_ _**
**The Infrastructure Operation Center Specialist is a position that provides an opportunity to work in a fast-paced collaborative environment where they have to be monitoring our and customer infrastructure and resolve any incident that appear.**:
**General Accountabilities**

**- **
Analysis and verification of monitoring alerts to produce incident identification, classification and prioritization.**:

- ** Create, improve and maintain monitoring alerts based on the correlation of different sources of data.**:

- ** Operate and maintain Operative Systems like Windows Desktop, Windows Server and Linux.**:

- ** Operate and maintain various network devices like switches, routers, firewalls, IDS/IPS etc.**:

- ** Operate and maintain various IT Services like Active Directory, File Systems, Antivirus, Backups, etc.***:

- ** Respond to security incidents and investigations working closely with customers and IT providers, following SLA requirements and ITSM Processes.**:
**Job Qualifications**

**Education**:

- ** Bachelor's degree preferred.**:

- ** ITSM foundation training required.**:
**Experience**:

- ** 1+ year of experience in a Customer Service monitoring operational environment.**:

- ** Good technical understanding of network fundamentals and common internet protocols.**:

- ** Proficient in Windows and Unix/Linux Operating Systems.**:
**Professional Skills**- Fluent English language skills required: verbal and written communication.-
- Have strong inter-personal and communication skills: capable of training users in complex topics and making presentations to internal groups.-
- Able to write intricate system and user documentation. Capable of writing and explaining purchase justifications.-
- Experience working with multicultural teams and customers.-
- Self-motivated and disciplined.-
- Strong stakeholder relationship management skills.-
- Strong investigative and analysis skills.-
- Strong technical and process design and implementation skills.-
- Experience defining, creating and managing procedures.-
- Participate in a rotating 24/7 schedule responding to critical issues.***:
**Benefits**:
Medical, Dental, Vision and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.

**PTOs**:
Vacation, Sick Days, Holiday, and Paid Leaves.

***Save on commute**:
Paid office parking.

***Discount Programs**:
Medical related discounts.

**Prime location**:
In the heart of Puebla, with views of Popocatepetl volcano, restaurants and amenities close by.

**Sponsored Events**:
Team social events and Christmas Dinner.

**Sport Activity**:
Join your colleagues in various sport activities in the area.

**Eat & Drink**:
Enjoy a kitchen stocked with drinks, coffee, and snacks free of charge.