Ioc Specialist

**_Puebla_**_, _**_Mexico_**_
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**The Infrastructure Operation Center Specialist is a position that provides an opportunity to work in a fast-paced collaborative environment where they have to be monitoring our and customer infrastructure and resolve any incident that appear.**:
**General Accountabilities**
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Analysis and verification of monitoring alerts to produce incident identification, classification and prioritization.**:

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Create, improve and maintain monitoring alerts based on the correlation of different sources of data.**:

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Operate and maintain Operative Systems like Windows Desktop, Windows Server and Linux.**:

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Operate and maintain various network devices like switches, routers, firewalls, IDS/IPS etc.**:

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Operate and maintain various IT Services like Active Directory, File Systems, Antivirus, Backups, etc.***:

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Respond to security incidents and investigations working closely with customers and IT providers, following SLA requirements and ITSM Processes.**:
**Job Qualifications**

**Education**:

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Bachelor's degree preferred.**:

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ITSM foundation training required.**:
**Experience**:

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1+ year of experience in a Customer Service monitoring operational environment.**:

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Good technical understanding of network fundamentals and common internet protocols.**:

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Proficient in Windows and Unix/Linux Operating Systems.**:
**Professional Skills**
- Fluent English language skills required: verbal and written communication.
- Have strong inter-personal and communication skills: capable of training users in complex topics and making presentations to internal groups.
- Able to write intricate system and user documentation. Capable of writing and explaining purchase justifications.
- Experience working with multicultural teams and customers.
- Self-motivated and disciplined.
- Strong stakeholder relationship management skills.
- Strong investigative and analysis skills.
- Strong technical and process design and implementation skills.
- Experience defining, creating and managing procedures.
- Participate in a rotating 24/7 schedule responding to critical issues.

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**Benefits**:
Medical, Dental, Vision and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.

**PTOs**:
Vacation, Sick Days, Holiday, and Paid Leaves.

***Save on commute**:
Paid office parking.

***Discount Programs**:
Medical related discounts.

**Prime location**:
In the heart of Puebla, with views of Popocatepetl volcano, restaurants and amenities close by.

**Sponsored Events**:
Team social events and Christmas Dinner.

**Sport Activity**:
Join your colleagues in various sport activities in the area.

**Eat & Drink**:
Enjoy a kitchen stocked with drinks, coffee, and snacks free of charge.