Customer Support Agent
hace 6 días
Department Customer Service Location Mexico City
At Stingray, creativity, collaboration, and cutting-edge technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment?
Our Mexico team is currently looking for a Customer Support Agent to provide our clients world class support.
If you are a customer-oriented team player and you are looking to make your mark with an industry leader, we want to hear from you
Your day-to-day
Guide and troubleshoot with the clients through diverse technical tasks such as audio connections and / or digital signage
Ensuring the SLA agreements
Create work orders for service visits, product shipments and replacements
Coordinate customer´s service requirements with other appropriate department as necessary (programmers, KAMS, warehouse, technicians)
Communicate solutions, successes, and opportunities to improve our services
Make the client feel comfortable with the service
Daily monitoring status of every network
Your qualifications
Fluent English (spoken and written)
Over 2 years of professional experience in customer services
Solution and customer oriented
Invest in continuous improvement and learning opportunities
Strong team-player
Ability to multi-task
Excel / Sales Force knowledge
Multitask skills
High school certificate (Minimum)
Basic knowledge about digital signage and audio connections
Life at Stingray
A cool office space in Mexico City
Statutory benefits
Free English classes
Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide.
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